17/10/2026
I'd like to get ahead of this before this potentially ruins my small business 🤦♀️🤷♀️
Can I start by asking a favour - of any of my customers who have had great results with our eggs, or even ones that had bad results & have allowed me to help troubleshoot & have good results a following time - can I please ask you to leave a review here on our Facebook. I would like to hope that if I have enough positive reviews that will help hold up the legitimacy of our business if sh hits the fan.
As a customer of our small business, specifically a customer that requires shipping, you are expected to READ (yes, READ, not skim!) a post that is sent to you PRIOR to purchasing.
This post entails what to do if results are less than expected.
I do go outside of this agreement where reasonable - in a good way! Frankly, I base it off the individual customer & the results that were had. I do not, and will not, offer refunds UNLESS fertility in my own incubators matches yours (within a reasonable %), as I set eggs so religiously, I know when fertility was a problem & more than happy to rectify this when this happens!
Birds are birds. Issues arise. As I like to always say with animals - sh happens!
I strive for every single customer to leave their purchases with us as a positive. I feel so incredibly bad when things don't go to plan. Fertile eggs are so exciting, but can be SO risky! I will always help, and will 9 times out of 10 offer some sort of discount on eggs, or replacement eggs, based off the severity of the issue. I DO HOWEVER - require (yes, REQUIRE!!!) you to be open & forthcoming about any known incubator issues & accept help & support from myself to help troubleshoot those issues. We are wasting time & resources by not troubleshooting potential issues.
If you are given a reasonable offer to rectify your issue, please DO NOT then try to argue the fix & expect a refund.
I've just had to refund a lady. I am extremely disappointed at the lack of communication & total unwillingness to accept any offers or incubator advice. Based off how difficult initial payment taking was with this customer, among other issues refusing was not in my best interest. Or my businesses best interest. We don't make money out of this business on a GOOD day, let alone if someone tried to slander our business name.
I will not refund any future customers where % of growth in your eggs does not match the fertility % in my own eggs. Under any circumstances this WILL NOT be happening again. If a middle ground cannot be found by offering replacement eggs, then a refund will not happen. Refunds are reserved solely & completely for orders that coincide with fertility ACTUALLY being down at the time of your order!
Appreciate everyone's understanding. I am so incredibly thankful for the amount of amazing customers we have been able to help grow their flocks with our eggs. I am so happy to say the positives always outweigh the bads! 💖💖🥚
