25/02/2026
Inpost Parcel Services - Frequently Asked Questions
1. How long do I have to pick up my parcel?
You've got three days to grab your parcel. We'll send it back to the seller if it's not collected in time. We’ll send you a reminder when there are 24 hours left.
If you're not around, we strongly recommend sharing your details with a friend or family member (that's what little brothers are for, right?).
Any eligible refunds will be retailer-dependent.
2. How long will delivery take?
Returning
Returns parcels should be back with the retailer within 5 working days, safe and sound. But some stores may take a little bit longer to let you know they’ve got it and process your return. Feel free to get in touch with them if you’ve got any questions about your refund.
Sending
If you're sending a parcel to an InPost Locker or Shop then it should arrive within 3 working days. If you're sending a parcel to a home address then it should arrive within 4 working days. You can keep an eye on your parcel's journey using our handy tracking page.
Collecting
Delivery time will vary depending on which store you've bought from. Keep tabs on your parcel's progress by downloading the app.
3. Can I extend my collection time?
Sadly not. If you won't be able to collect your parcel, then we recommend sharing the collection code with a friend or family member (that’s what little brothers are for, right?) so they can pick it up for you.
4.I've received my parcel, but something is wrong
Vinted & online orders
First thing’s first, report it to the store or marketplace you bought it from. They’ll be able to send you a refund, if you’re entitled to one. We’re happy to help and look into things for you, too – but you’ll need to report it to the store or marketplace first, so they can launch an investigation with us.
Sending with the InPost app
If something is wrong, you can get in touch with us on our contact page (https://inpost.co.uk/contact).
Source - Inpost (https://inpost.co.uk/collect)
Additional Tips -If you can, please bring a screenshot or photo of the collection code. You can avoid more waiting time due to last-minute network issues.