03/03/2025
Date: Feb 27, 2025; 05:51 PM
Location: Narendra - KFC
For our sudden party plan, I ordered a Choco Mud Pie, Ultimate Savings Chicken Bucket, and a free 475 ml Pet Pepsi of Rs. 785.00 from KFC via Swiggy. The Ultimate Savings Chicken Bucket contained 4pc Hot & crispy chicken, 6pc Wings, 4 Chicken Peri Peri Boneless strips, 2 Dips & a pet Pepsi.
The chicken was probably an OSL product, as it smelled awful and we were about to puke. We tried contacting the Narendrapur outlet, but no one received the call. Then we hoped to get help on the platform but got no help, so we raised a concern on the KFC helpline number, and they promised to arrange a callback from the restaurant, but we received no call. Moreover, both the concerns were closed by 6:12 pm and 6:16 pm, leaving us unattended and ruining our party.
Finally, we went to the KFC Narendrapur outlet with the rotten chickens we had received. The uncharged manager reluctantly responded that the chicken was a bit rotten and smelly, completely ignoring the food safety issue, and handed us another chicken bucket with an extra popcorn box.
This was the worst experience we ever had at any KFC restaurant. This not only ruined our party but also harassed us and ignored the food safety issue. None of us will recommend having food from this KFC – Narendrapur outlet. The outlet needs to be audited by a food safety officer soon, as this wasn’t the 1st case. If there were a rating system, we would have rated this KFC India (Narendrapur) outlet negatively.
Detailed images: https://veggies4you.blogspot.com/p/lab.html
