13/08/2026
Let me tell you a short story about this waybill I sent to Enugu. π
A few days ago, one of my customers ordered 2 litres of palm oil. She's in Owerri and asked me to send it through Transit Favour
I was like, βAh! Transit Favo? These people charge high o.β πππ
She said I should bargain for β¦2,500 for the waybill. The problem was that their office is very far from where I stay.
Transportation from my place to that place alone was about β¦800.
I said okay, no problem. Let me go.
When I got there, the courier manager told me to pay β¦4,000.
I was like, βOga, β¦4,000 from Port Harcourt to Owerri? Abeg, I no fit do this one o.β πππ
I told him, βSee, na my customer ask me to use Transit Favour. Normally, na Peace Mass I dey use. If not for my customer, I no for come here.β
I told him if he couldn't collect β¦2,500, I would take my package and go.
After some back and forth, he finally agreed to β¦2,500. I gave him the package and left. β
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As I was leaving, I told him, βAbeg, I no go come back here again. You no go see me here again.β π
Fast-forward to yesterday.
Another customer ordered from me and also said she wanted me to use Transit Favour. πββοΈπββοΈπββοΈπββοΈ
I was like, βAh-ah! These people again?β π
This time, I budgeted β¦3,000. My customer had β¦2, 500 so I said okay, let me add β¦500 and send it through them. β
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Immediately I got there, the same guy saw me and started laughing.
βSee! You say you no go come here again. Why you dey here now?β π€£π€£
I just laughed and said, βOga, abeg. How much to Enugu?β
He said, ββ¦4,000.β
I said, βWhich one be β¦4,000 again? If you no go collect β¦3,000, I no dey do.β βββ
I picked up the package and said, βOga, abeg, make I dey go.β
Immediately he saw me leaving:
βCome back, come back! Make I pack am for you. Na wa for you!β π
I told him, βOga, I no dey like stress. If not my customer, I no go come here. My customer say make I use this one.β
Honestly, their service is okay, but the price is a little higher than what I normally pay. And their office is also quite far from me.
With Peace Mass, I can practically trek to their office. π
But you see customers? They will tell you exactly what they want, and sometimes you just have to adjust because you want to make things easier for them. β
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So now I want to ask other business owners:
Do you allow your customers to choose the courier service they want, or do you use a courier service of your choice?