05/11/2024
Dear Valued Customers,
We sincerely apologize to those of you who experienced delays with your pre-orders and to those who have not received their orders. We understand how important it is to receive your items on time, especially after committing to a pre-order. Unfortunately, we did not meet the high standards you rightfully expect from us, and for that, we are truly sorry.
The delays were caused by unforeseen circumstances beyond our control, but we fully acknowledge that this should not have impacted your experience. We are actively addressing the root causes of these issues to ensure they do not happen again. Your trust and satisfaction are incredibly important to us, and we are committed to making things right.
Thank you for your patience and understanding. We truly appreciate your continued support and want to assure you that we are working diligently to improve our services. If you have any further concerns or need assistance, please donโt hesitate to reach out to us via our page (Umami Crunch).
Thank you once again for your understanding and patience.
Sincerely,
Umami Crunch
