07/08/2026
So disappointed because I had heard good things!
We tried Jack's Wing Shack in Ardmore, AL tonight. We had a large take out order. I had to repeat my order 4 times over the phone before they got it correct. My husband was picking up so I gave him a list just in case. When you pay they ask for a tip, which would have been fine if their service had not been so terrible. We were told to pick up in 30 minutes. When my husband arrived he was told they didn't have our order and our food was not ready. When he got home we were missing food. I called and spoke to two people. The first gentleman asked what was missing and after I told him he said "huh" and passed the phone to a lady. I repeated what we were missing and she said she would make it if we wanted to come back. I said yes and thanked her. She hung up on me. No apology from either one. When my husband went back the same gentleman handed him the bag and wouldn't make eye contact. He just held his arm out with the bag. Again no apology at all. The food was mediocre. Boneless wings were small, over cooked and hard. The sauces barely had any flavor. The cajun ranch fries had no spice at all and didn't taste like ranch. Waste of time, money, and gas.
Overall 2 forks down.
