08/07/2021
To all customers, friends, and fans who've been waiting for your orders...
This is for you.
First and foremost, to our customers who've trusted us enough to pay for our product...
And show nothing less than utter enthusiasm for the Original 3 Way Skewer...
I personally, along with my small team want to sincerely apologize for the ridiculous delays...
Lackluster communication, and slow response times to your inquiries.
It is absolutely embarrassing to say the least to have such a wonderful response from you...
And then have something as frustrating and angering happen.
There's absolutely no excuse for the lack of communication regarding the status of the shipments.
We're glad to have our update line in place now: 702-483-1416
But, it should've been done and I own that one all the way and totally understand the vitriol and angry messages.
Again, our most respectful apology we can muster over a computer screen.
Every single team member feels horrible that things have taken this long...
And we've had to continue telling you the same story it seems when it comes to orders.
Just typing about it makes my stomach drop in shame.
But, times have finally changed and we've begun to get back to some sort of normalcy.
I am happy to inform you that we now have email and text message communication integrated...
In our customer relations regarding all purchases and inquiries.
I am also very, very happy to announce that our largest shipment of 3 Way Skewers...
Will be released from the Long Beach port.
That is what we were told on the 6th of May.
This is huge news because this will allow us to fulfill every single order we have outstanding.
We know for some of you it's been downright frustrating.
Trust when I say... We all do here. Frustrating isn't even close.
All that being said, folks...
We are shipping daily with limited inventory we did get in a few weeks ago.
We'll ship until we run out or until the new shipment is released from port.
Either way, we're shipping everyday.
With so many scams online, it's understandable some of you became worried.
Just rest assured knowing you're not dealing with a scammer and we are rock solid legit.
Regular backyard burners to grilling pros all attest to the awesomeness of the Original 3 Way Skewer.
Just hang in there a little longer and you'll get to see for yourself.
Thank you so much.
KGM and the Grilling Savant Team.
