08/24/2026
NEW CUSTOMERS — PLEASE READ! ✨
Welcome to Heirloom Dessert & Ice Co.! We’re a 100% contactless porch pickup operation, and this has been our established process since 2022. Our pickup windows, instructions, and communication requirements are designed to ensure one customer arrives at a time, at the designated location, with communication available should assistance be needed. This keeps every pickup smooth, seamless, and on schedule.
By placing an order, you acknowledge and agree to the pickup policies posted on our website and the instructions provided with your order.
📲 PLEASE REMEMBER:
• DO NOT arrive until we confirm your order is ready.
• DO NOT arrive without communicating with us first.
• Once your order is confirmed ready, send your estimated arrival time 5–8 minutes before arriving.
• Wait until your designated pickup window before arriving.
• Follow the pickup address, written instructions, and parking photo provided with your order. The photo clearly shows the address and uses circles and arrows to identify the designated parking and pickup location, matching the written instructions exactly.
• All orders must be picked up from the designated pickup stand.
• Respond promptly when we reach out to you.
• Arrive on time within your designated pickup window once we confirm your order is ready.
• Orders are not held beyond the scheduled pickup window.
Your pickup information is provided well in advance so you have everything needed for a clear, simple, and easy pickup. Communication before arriving is required and helps us keep every pickup on schedule while continuing to serve our other customers.
Our process works as intended when the provided instructions are followed. Even one or two missed instructions can affect the pickup process and create unnecessary delays that impact our workflow and other customers.
If you’re unsure about anything, simply message us through Hotplate Messages associated with your order — we’re always happy to help.
If an order is not picked up from the designated pickup stand during the assigned pickup window, the order will be considered abandoned. This applies when the customer has been provided with the pickup address, detailed written instructions, reference photo, designated pickup location, and an open line of communication via text to assist with a successful pickup and you ignore instructions sent to you.
All orders are final sale and not eligible for refunds or exchanges.
We reserve the right to cancel orders or refuse future service when required pickup instructions or business policies are not followed. Any cancellation remains subject to our posted refund policy.
These policies help protect the safety, privacy, time, and efficiency of everyone involved while allowing us to provide a consistent and convenient contactless pickup experience for all customers.
Thank you for helping us keep Heirloom convenient, seamless, organized, and truly contactless! ✨
