03/10/2026
ONE STAR REVIEW
A little Saturday PSA from your friendly small business owner... ❤️
We don't expect everyone to love everything we make. Food is subjective, & that's completely okay. What we do expect is basic courtesy.
Today we received the review pictured, following a visit where a customer was unnecessarily rude & passive-aggressive.
Prior to ordering, she specifically asked about the ham we use. We explained that we use Melosi shaved leg ham, & she then chose to order the ham & cheese toastie.
It was made & toasted to order, with cheese. No issue with the food was raised while she was here.
We stand completely behind what was served.
You're allowed to dislike something. You're allowed to think we're too expensive. But if something is genuinely wrong with your order, tell us. Give us the opportunity to address it. We're right there.
I know I could try to have this review removed, but I actually think it should stay.
This isn't about receiving a negative review. What I struggle with is the idea that being a customer gives you permission to treat people however you like, put your version online, & expect a business to quietly absorb it because we're supposed to remain "professional".
Small business owners & hospitality staff are people too. Being behind the counter doesn't mean we forfeit the right to stand up for ourselves or our staff.
Reviews have a very real impact on small businesses, so I'm calling in the cavalry. ❤️
If you love The Little Larder Co or have had a great experience with our team, we'd be incredibly grateful if you'd leave us an honest Google review.
Please don't engage with this reviewer or pile on — I've said my piece. Just share your own experience.
And if there's another small business you love, leave them a review too. The unhappy people rarely need reminding that Google Reviews exists. 😂❤️
We've worked incredibly hard to build this little business & care enormously about what we do.
If you reckon we're doing alright, now would be a bloody lovely time to tell Google. ❤️
And above all, please be kind to hospitality staff.
We give you our all every day! ❤️
Vicki & the TLLC crew
