21/10/2026
After 17 Years… We're Finally Taking a Holiday! 🌴
Well, it's finally happening!
After 17 years of running OrganicBox, Jase and I are actually taking a proper holiday.
Yes, you read that correctly.
We are BOTH leaving the business at the same time, and for anyone who knows us, you'll understand just how big a deal that is!
For 17 years, our lives have revolved around organic produce, growers, packing boxes, delivery runs, customers, early mornings, late nights and all the little things that go into running a family business. Even when we've managed to get away for a few days, one of us has usually still been working behind the scenes.
So this time, we're handing over the reins to our wonderful team and taking some much-needed time out together.
Of course, OrganicBox isn't going anywhere, and our team will be working hard to keep everything running as smoothly as possible while we're away, and while I will cut back a LOT, I will still need to do some work!!
Here's what you need to know.
Kim Is Back in Admin!
We're very pleased to welcome Kim back into the office while we're away.
Kim will be looking after administration and customer enquiries, but please note her office hours will be strictly:
Monday and Tuesday — 7am to 2pm
Outside these hours, administration enquiries may not be answered until Kim is back in the office, although Kim will aim to check emails during the week.
Kim will also be making new customer follow-up calls on Fridays, so you may hear from her then too!
🔴 Important: Strict Ordering Cut-Offs 🔴
This is probably the most important change while we're away.
ALL orders must be placed by Sunday night at MIDNIGHT.
This includes any produce swap requests for subscription customers.
We know that we're usually pretty flexible with late orders and last-minute changes, but while Jase and I are away, we simply won't have the extra hands available to accommodate them.
No late orders or late produce swaps can be accepted.
If you are a subscription customer, please make sure any changes or swaps are organised before the cut-off. Our normal subscription lock-in arrangements still apply.
We really appreciate your understanding and cooperation with this one. It will make an enormous difference to the team.
⭐️ Meet the Team Holding the Fort! ⭐️
We have a wonderful crew looking after everything.
In packing: Marcelo, Kylie, Louise and Shelley will be making sure your boxes are packed with care and ready to go.
On deliveries: Marcelo, Mitch and Polly will be out on the road, making sure your OrganicBox orders reach you.
These are the people who work so hard behind the scenes every week, and we're incredibly grateful that they're stepping up so Jase and I can take this break.
We know they'll do their very best, but we also want to be realistic. There may be the occasional hiccup, a missed item or something that doesn't quite go to plan.
If that happens, please be patient with our team. They'll do everything they reasonably can to help, and where something can't be resolved immediately, we'll aim to put it right the following week.
Our commitment to quality and looking after our customers hasn't changed. We're simply asking for a little extra understanding while our team manages things without us.
🟢 Important Information for Country & Freight Customers 🟢
We've also made a change to how country delivery orders are processed in our system.
For customers whose orders travel through our transport and freight partners, your delivery address in our system has now been updated to the relevant freight depot.
This helps our packing and delivery team with routing, labelling and dispatching country orders more efficiently.
What does this mean for you?
You may now receive your OrganicBox delivery notification when your order is dropped off at the freight depot.
Please don't confuse this notification with your order having arrived at your home.
Your order will still travel through the normal freight delivery process, with the usual delivery arrangements applying.
Our country delivery schedule remains:
Riverland, Lower North - Wednesday delivery day
Yorke Peninsula & North - Thursday delivery
Mount Gambier & Naracoorte - Thursday delivery
Streaky Bay, Ceduna areas - Friday delivery
These are the normal scheduled delivery days, subject to the usual transport arrangements.
Nothing has changed about how your order gets to you. We've simply made the behind-the-scenes process easier for our team.
❤️ And Finally… Thank You! ❤️
Running a small family business for 17 years has been an incredible journey. There have been plenty of highs, a few spectacular lows, and more early mornings than I care to remember!
But one of the things that has kept us going all these years is the wonderful community of customers who continue to support us.
We're also incredibly proud of the team we've built. Being able to step away together and leave OrganicBox in their capable hands is a pretty big milestone for us.
So, for once, we're going to try switching off, enjoying some sunshine, eating good food and remembering what it's like to have a holiday without checking the packing lists!
Thank you for supporting our team while we're away, for respecting the ordering cut-offs, and for being part of our OrganicBox family.
We'll see you when we get back, hopefully a little more rested!
With love and gratitude,
Vanessa & Jase 🌿
OrganicBox — Proudly South Australian, Family Owned & Certified Organic Since 2009
