24/01/2026
a small business is not easy. I feel stressed and tense most of the time. Customers matter the most to me, and if anyone feels disappointed with us for any reason, it truly breaks my heart. My entire day gets ruined because I genuinely care. I feel sad because I feel like I failed to serve properly.
Earlier today, an incident occurred. A customer ordered a total of 2 kg of products. By default, we charged 80 taka as the delivery fee. However, after weighing the parcel, the delivery company set the charge at 90 taka. We politely requested the customer to send the remaining 10 taka via bKash.After that, the customer suddenly started complaining without any clear reason. When I reminded her again, she threatened to return the products. That really hurt me. Many may think it is âonly 10 taka,â but money was never the issue. What hurt was the sudden attitude.
Those who have purchased from us before know how we handle complaints. If any issue happens, I often resend the entire order. Sometimes the delivery agency loses the parcel, sometimes the delivery man damages the products, and sometimes the delivery is delayed so badly that the products get ruined. In all these cases, I never take a single extra penny from my customers. I always send a completely new parcel.
Because of this incident, I was feeling extremely heavy-hearted. But at that moment, an angel-like customer came forward with a beautiful review that pulled me out of my sadness.
No matter who the customer is, we serve everyone with the same care and respect. Customer satisfaction is our motto. We always welcome your suggestions so that there is no room left for improvement.
Take care, everyone đĢļđģđ