09/14/2026
2 minute read:
Every year my wife and I close down for our anniversary to get some time to recharge.
We have an amusing story this year to share.
This past Friday we did not work...well sort of...the day before, we received a phone call from a new customer wanting information.He had just gotten out of the hospital and could use some food as he can't drive now.
His son would be e-transferring the money to us and placing the order for him. We had already scheduled in to make a brief visit to one of our wonderful customers who had just gone in to the hospital the same day, so we said we would pick up and deliver in the afternoon.
The gentleman's son placed the order through text and gave us the address. After visiting a second person in another hospital, we went to get the groceries.
Here is where it gets interesting. :)
We arrived and had to call the customer as he did not have his phone connected to the main door to let us in. Other people there recognized who we were and let us in. We went to his door and said we had his groceries and he was delighted that we unpacked and put his groceries away. He loved the service and he was a very pleasant man.
I asked if he would like me to take a picture of him to send to his son. He said yes and we proceeded to do that. And then we left.
We passed a group of four ladies conversing in the new common lounge. Lol...the hallway. They seemed to be laughing up a storm We briefly spoke with them and then went down to the exit.
A man approached us and said "Are you from Grocery Grabber.". He told us his name and you should have seen the look on our face! Just then, his son texted and said, "That's not my dad...lol" with regards to the picture.
The wrong person got the right food and the service. We had received by accident the wrong unit number from the son in text.
Well, I went back to the first customer to explain. He thought we were a different set of people who were bring meals on wheels to him and said he thought it seemed strange that we kept calling him Bill. He said he just figured it was part of a new way of doing things. He was excited to get a Hungry Man meal!
He got a great laugh out of it as I repacked all the food. Super pleasant and it was an honest miscommunication. He wasn't trying to scam us. But he liked the service so much that he took our name and number down for potential future orders!
Then I took the order to Bill and my wife and I put all his groceries away. He was also very pleasant and got a good laugh out of it, as did his son who got the right dad in a new subsequent picture!
One of the ladies we had spoken too earlier in the hallway stopped us to inquire how our service works and kept our flyer for future reference.
The whole transaction was amusing. Everyone laughed and we met some really wonderful people in the building!
And then...wouldn't you know it, I left my keys at the first man's unit! Lol
Those who are wondering about our client at the hospital...she was doing so much better! A nice smile on her face and she enjoyed our story of what had happened. She should be out soon! And the second person got out on Saturday..
We have amazing, kind customers who we value as more than just a client. It is a genuine pleasure to do what we do to help people stay independent!!
