All SOPs

06/09/2023

One of the Many Pillars Food Safety is Tied to is Environmental Cleanliness

Food growers/farmers and and handlers and vendors need to understand that food safety is not a convenient option. They should not need food inspectors to drive this point home, but some do.

The program in Ontario is an excellent example of a proactive, transparent approach to ensuring safety and cleanliness in the industry.

By encouraging a culture of accountability among business owners, workers, and empowering consumers, the program fosters high standards of hygiene and safety, proving beneficial for both the industry and its patrons.

With and cleanliness being of utmost importance, other regions globally could take a leaf from Ontario's book, implementing similar initiatives to promote public health and confidence in the foodservice sector.

Customers safety and wellbeing must trump profit in all industries. Learn how to avoid inspection non-conformities. Sign up for our free online information sessions.

04/13/2023

Attention all restaurant owners in Ontario, Canada! Did you know that having a mandatory food quality system and safety practices can not only protect the public but can also safeguard your business from costly lawsuits?

Food safety is a top priority and with the increasing scrutiny from customers, it's essential for businesses to implement quality management systems to ensure the safety and integrity of their products. Having a well-designed quality and risk management system can help identify potential hazards and minimize the risk of foodborne illness outbreaks.

Take for example a recently closed popular Sushi restaurant that was cited for some eight non-conformities, some as bad as cross contamination risk and improper storage of food.

It is imperative for restaurants to follow provincial food safety regulations and put in place a comprehensive food safety program to avoid unnecessary problems.

In 2012, the Safe Food for Canadians Act was passed to protect consumers by targeting unsafe practice. Health Canada sets policies and standards around food safety and nutrition and conduct surveillance so there are real processes in place to protect the public and reduce risk to public health.

Additionally, Ontario has the local Public Health Units that conduct inspections and enforcement under food premises regulation. These are praiseworthy efforts and they should not be taken lightly. Food safety is a necessity and priority.

Responsible and committed restaurant owners make certain to monitor their supply chain, conduct regular staff training on food safety protocols, and implement a Hazard Analysis and Critical Control Points (HACCP) system.

A restaurant that takes these steps, is less likely to have a food safety incident, resulting in not only protecting their customers but also their business reputation.

In today's world, where social media and online reviews can make or break a business, it's crucial to maintain high food safety standards. This makes it vital for restaurants in Ontario to prioritize safety and quality control systems to ensure that they are always operating within regulatory guidelines and providing the safest food options.

The importance of having mandatory food quality systems and safety practices for restaurants in Ontario, Canada cannot be overstated. These systems can protect your business from costly lawsuits and ensure that your customers receive safe and nutritious food. So, invest wisely in your food safety program to protect your business and reputation.

How is your restaurant performing? For ways to improve the safety and quality of your small restaurant, sign up for one of our free information sessions or send us an email with your concern. We are happy to help.

*p

04/01/2023

Food and Drug and Their Close Cousins Cosmetics and Natural Products All Share Some Main Themes

As a result of these common themes, many control measures intended for one industry, like regulations, guidelines, and practices, have some overlap.

It can be confusing to decipher where the line is to be drawn when considering what to follow and implement. However, each instrument has its rightful place while many lend themselves to great use even if not intentionally so.

The common themes centre around food and product safety, quality and risk management systems, and ethical transactions. These are in place to essentially ensure the production of safe and high-quality food, drug, cosmetics, and natural products.

Two popular systems used in the food industry include HACCP and P*P. HACCP, or Hazard Analysis and Critical Control Points, is a risk-based approach that involves identifying potential hazards in the production process, setting up controls to prevent their occurrence, and monitoring these controls to ensure they are working effectively.

P*P, or Preventive Control Plan, is a system that identifies and addresses potential food safety hazards in a preventative manner.

Good Manufacturing Practices (GMP), Good Agricultural Practices (GAP), and the Codex Alimentarius Commission are other food quality-related systems, guidelines, and regulations that establish and enforce standards for food production, handling, and distribution.

Individually and collectively, implementation of HACCP and P*P or GMP and ISO 9001 has numerous benefits. These systems help to protect consumer health by preventing foodborne and productborne illnesses and outbreaks, reduce product recalls, and ensure that food, drug, cosmetics, and natural products meet regulatory requirements and that food businesses maintain a high level of quality and consistency.

In Canada, it is mandatory to establish and enforce GMP in manufacturing facilities an perform
inspections and audits to ensure compliance. Overall, HACCP and P*P are critical systems in the food industry that help to ensure safe and high-quality food products. By implementing these systems and following established guidelines and regulations, food businesses can maintain a high level of quality and consistency while protecting consumer health.

To help maintain consistent quality, a Standard Operating Procedure (SOP) and Work Instructions are created for carrying out the steps needed to arrive at the finished product.

04/01/2023

When It Comes To Food Services You Must Care

Some people get into the food business simply as a wealth building option. Others have a passion for sharing their knowledge, skills, and talents with the world and do so through their recipes.

Many have an entrepreneurial spirit or family traditions involving cooking and food is a natural part of their journey. There are also those who simply love serving others.

These are just common stories heard when talking to restaurant owners. But, we cannot ignore those who come into the industry for no other reason than to escape an alternative path. This goes for owners and employees.

Often when major breaches occur in the restaurant industry, one can usually trace the steps back to an owner or employee who lacked proper knowledge or just couldn't care about their customers. Luckily these are the minority, but their poor judgment can hurt customers, the industry, and specific markets.

That is why it is important to do a quick check of the basic attitude and requirements before jumpong into the food service business. Below are 3 practices necessary to make a good entry and stay in business.

Feel free to leave a comment or ask a question about this post. Check out All SOPs Free Information sessions to help you improve your product and service quality.

03/02/2023

Poor Customer Reviews?☆☆

Did you tell off that one customer because he deserved it and you are sure it was he who left you a bad review even though you went out of your way served him?

Now you are losing sleep thinking perhaps he was just out to get you and you should not have served him. Geez you did not even like him and all along, your Spidey senses were tingling but, you went ahead and took his money anyway.

Every customer review has a 'Back Story.'

It is important to hear what your customers are saying.
Free feedback is a gift--an opportunity to reflect and maybe revise the way things are done. In other words, it is time for a quality audit. To learn more, sign up for our Free No-Pitch, Virtual Quality Management Information Session.

03/02/2023

Are You a Small Restaurant Owner in Toronto?

I enjoy supporting small and new restaurants in and around my neighbourhood. However, I have been paying attention to four unfortunate trends of inconsistent quality seen in some smaller restaurants.
Here is the list of top inconsistencies seen by me since December 2022 to February 28, 2023.

1) Food quality
2) Customer service
3) Ambiance
4) Prices

As a result, I have taken the time to create a Free-No Pitch information session as well as a low cost series of virtual workshops designed to help small restaurant owners and operators optimize their product and service quality.

To register for the Free No-Pitch Quality Fundamentals Virtual Information Session, dm or email. See below.

12/21/2022

12/20/2022

Sometimes we hold our ideas and desires hostage when we could be enjoying the proceeds of our creativity and self-expression.

Don't delay. Start your high quality cosmetics brand today!

12/02/2022

Quality earns trust and is your key to making a grand entry into the market, exceeding customer expectations, gaining loyalty, and meeting your strategic goal and bottom line!

If you operate or desire to operate a GMP/GPP compliant small business and would like help, give us a call. Chat with us on Whatsapp or email us. We will be happy to discuss how we can help you meet your quality and compliance goals.