23/06/2026
A bit of an unusual request…🙏🏻
Do any of our followers work for Sky Business, or know someone who does?
We have 7 Sky Business broadband/phone accounts, all under the same company name but different venues. Everything was working perfectly until a new account was set up using an already in use email address linked to one of our existing accounts which has caused this problem. Sky requires every new account to use a different email address which is a pain but required unfortunately.
Since then, we’ve lost online access to all 7 accounts, even though the services themselves are still active. We’ve literally spent hours and hours on the phone trying to explain the situation, but we are getting absolutely nowhere and no one we speak to understands what we mean or knows how to fix it. This seems to be an account-linking/portal access issue rather than a broadband fault.
If anyone works within Sky Business, particularly in account management, online account support, or knows somebody who might be able to point us in the right direction, we’d be incredibly grateful for a message. We are at the point now where we feel the only option may be to cancel all 7 of our accounts and start again. 🥲
Thank you in advance – we’re starting to run out of ideas!
