14/08/2026
Customer Service Representative
Location: Jackson’s Dairy Office
Hours: Monday–Friday, 8:00am–4:00pm
Jackson’s Dairy is looking for a friendly, reliable and organised Customer Service Representative to join our office team.
The role
You’ll be the first point of contact for our customers, providing a friendly and professional service and helping to ensure every customer receives a great experience.
Key responsibilities
* Answering customer enquiries by phone, email and other communication channels
* Dealing with customer queries and resolving issues efficiently
* Taking and processing customer orders
* Liaising with drivers and other members of the team
* Keeping customer records and information up to date
* Handling customer complaints professionally and positively
* Providing excellent customer service at all times
* Supporting the wider office team with day-to-day administration
About you
We’re looking for someone who:
* Has excellent customer service skills
* Is friendly, approachable and confident speaking to customers
* Has good communication and organisational skills
* Can remain calm and professional when dealing with difficult situations
* Is reliable and able to work independently
* Has good attention to detail
* Is confident using computers and everyday office systems
* Has a positive, can-do attitude
Working hours: 5 days per week, Monday to Friday, 8am–4pm.
If you’re a people person who enjoys helping customers and would like to become part of the Jackson’s Dairy team, we’d love to hear from you
📞 0161 483 5055
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