31/07/2026
UNFAIR CHARGES
NO TRANSPARENCY ON CHARGES
PATHETIC CUSTOMER CARE
The battle between restaurants and food delivery platforms is heating up again.
Thousands of restaurants in Bengaluru have warned they may stop accepting orders through Swiggy and Zomato from August 15 unless concerns over commissions, discount sharing, and payment deductions are addressed.
The dispute highlights a challenge that has existed for years.
While food delivery platforms have helped restaurants reach millions of customers online, many restaurant owners argue that commissions, platform fees, advertising costs, and mandatory discounts are putting increasing pressure on already thin margins.
For platforms, scale is the business.
For restaurants, profitability is the priority.
Finding the right balance remains one of the biggest challenges in India's food delivery ecosystem.
Who do you think needs to compromise more,restaurants or food delivery platforms?
Follow Karo Startup for more startup and business insights.
