15/08/2026
๐จ CUSTOMER SAFETY & SCAM ALERT โ PLEASE BE AWARE ๐จ
We would like to share a recent incident with fellow F&B operators and our customers, especially other small businesses.
We recently received a message from an individual claiming that a cockroach was found in one of our food plates. Naturally, our first response was to take the complaint seriously and investigate.
However, during our investigation, we noticed serious inconsistencies in the photographs provided, including indications that the images may have been digitally altered. The individual was also unable/unwilling to provide basic information such as a receipt and clear details of the visit that would allow us to properly trace the transaction.
We have kept the relevant messages, photographs and other evidence for our records.
โ ๏ธ Our message to other F&B businesses:
If you receive a similar complaint, please donโt panic or immediately agree to any demand. Take the complaint seriously, but:
โข Ask for the original receipt/order details
โข Record the date and approximate time of the visit
โข Ask the customer to immediately inform your staff when the issue is discovered
โข Preserve all photographs and messages
โข Keep your CCTV/POS records where applicable
โข Do not delete any communication
โข If the complaint appears suspicious or involves threats/demands, consider making a report to the relevant authorities
At Kulim Road Best Cendol, customer safety and food quality are extremely important to us. We welcome genuine feedback and will always investigate legitimate complaints fairly.
โค๏ธ To our genuine customers: please donโt be alarmed by this incident. We will continue to maintain our food preparation and hygiene standards and take every genuine concern seriously.
We are sharing this not to attack anyone, but to remind fellow F&B operators to stay alert and protect themselves from potentially fraudulent complaints.
Small businesses work hard for every customer. Letโs look out for one another. ๐
