Deli Nilai

02/11/2021

Thanks for ur amazing support !!

21/10/2021

Thanks for the awesome reviews!! 🤗🤗

21/10/2021

It was a pretty bad day for us yesterday. It could have been for some others like us as well.

We would like to first of all personally apologise to Sharma Sharma, Nursuhaidah Mohd Said, Mehrun Nissa, and Manobanu Kumarran for not being able to provide your meal.

For those who don't know how Fodpanda works from the vendor's side, here's a little brief. Once a customer makes an order, it will first park under "Upcoming Order" before taking some time before it becomes an "Active Order". It usually falls under Upcoming Order as it gives time for reasons like (1) in case the customer wants to cancel, amend order or transaction doesn't succeed, etc. or (2) it's an "Order for Later" type where the machine doesn't show the time also. Learning from past experience, we start preparing the packaging and toppings once items are in Upcoming Order and only start cooking once it's under Active Order. Happened a few times where food cooked while under Upcoming Order gone to waste as the order later went missing without becoming an active order, and we do not get refund for such orders. So basically, that's how it works.

What happened last night was indeed a pretty strange and bad experience. 4 orders that were under upcoming orders were stuck for over 2 hours and later got cancelled. When contacted Help Center, the reason given was there were no riders to assign.

While 3 of the orders was mentioned to have cancelled, one of it showed that restaurant took long to prepare food. We have no idea how the app showed from customer's side, but from our side, the order never came in. New or Regular customers must have been pretty pi**ed with us for sure. Will they repeat order with us? That, we are not sure.

After these 4 orders were gone, another 2 came in, which also was stuck under Upcoming Order. Taking this opportunity to thank Hazmi Farhan and Rahmad Hasiyeh for your patience. Orders were placed at 9.40pm and 9.50pm. We close at 10pm last night; and we were lucky to have waited as at 10.26pm both became Active Orders! And we did prepare everything and managed to have it delivered though beyond operating hours.

The main reason we are explaining this here is to, by any chance, reach the missed order customers. It was not our fault and we really reeealllyyy hope to serve you in the nearest future. Please do return to us, kindly order again, enjoy our meal. If not through FoodPanda, we also take in Direct Orders.

Once again, we are extremely sorry and grateful to all our customers who have been with us throughout these 3 months and more to come!

19/10/2021

12/10/2021

Deli Nilai is now OPEN TO CATER!!

We provide both on-site and delivery catering services for a minimum order of 100 pieces of pancakes.

Book and block dates atleast one week before event!

06/10/2021

Thanks again for the reviews and support !! 😃😃

28/09/2021

Enjoy our Cream of Mushroom Soup filled with extra mushrooms with added Italian Herbs for your indulgence !! Always available in Deli Nilai

27/09/2021

To those who're wondering, this is how our Stacker looks like. Pancake sizes remains as big and fluffy as our individual set. Tripling the quantity, we serve our stackers for a more affordable price for you and your family !! Three times more is what u get!!

26/09/2021

Every single ingredient used in our pancake preperation and topping servings are Halal Certified. From batter preparation to serving and packing toppings, we are very particular in giving you the best and safest meal !!!
Look for us on FoodPanda, or Direct Order with us and we will have the food delivered to you !!!

25/09/2021

Did you know that the Deli Nilai Pancake Batter is made from scratch? Without any readymade flour used, our batter is filled with richness and nutrients. Made of high quality products, no dissapointment for sure!!!