29/07/2026
**OFFICIAL STATEMENT FROM ADRON HOMES & PROPERTIES LTD**
**RE: RESPONSE TO SAHARA REPORTERS' PUBLICATION OF JULY 29, 2026**
Our attention has been drawn to a publication by Sahara Reporters titled *"They Only Collect and Collect: Adron Homes Customers Allege Years of Delays, Extra Charges, Failure to Allocate Paid Plots."*
At Adron Homes & Properties Ltd., we hold transparency, integrity and customer satisfaction as the cornerstones of our business. For over one decade, we have remained committed to helping thousands of Nigerians and investors in the diaspora achieve their dream of property ownership through legitimate, structured and professionally managed real estate portfolios.
While we acknowledge the right of every customer to express concerns and the responsibility of the media to report matters of public interest, we are disappointed that despite our detailed response to the enquiries received before publication, the report was presented in a manner that largely amplified unverified allegations without giving adequate prominence to the facts and clarifications we provided.
For the benefit of our valued customers and the general public, we wish to state as follows:
**1. Adron Homes Does Not Delay Allocations Arbitrarily**
Allocation of plots is governed by clearly documented terms and conditions contained in our Contract of Sale and subscription documents. Allocation is carried out upon fulfilment of contractual obligations, including completion of applicable payments and statutory documentation. Every allocation process follows an established procedure designed to protect the interests of both the company and our subscribers.
**2. Infrastructure and Development Charges Are Clearly Communicated**
Infrastructure and development charges are standard components of estate development across the real estate industry. These charges cover essential infrastructure including roads, drainage systems, perimeter fencing, security facilities, electricity, recreational facilities and other amenities that enhance the long-term value of every estate.
These charges are communicated to subscribers through our contractual documents, official notices and customer engagement channels. Where reviews become necessary due to prevailing economic realities and increases in construction costs, customers are duly informed.
**3. Individual Complaints Do Not Represent the Experience of Our Entire Customer Base**
Adron Homes proudly serves hundreds of thousands of subscribers across Nigeria and the diaspora. We have successfully delivered numerous estates, completed thousands of plot allocations and continue to develop thriving communities nationwide.
While we recognise that service challenges may arise in any organisation of our scale, isolated disputes should not be presented as an accurate reflection of the experiences of our entire customer community.
**4. Our Customer Resolution Channels Remain Active**
We maintain multiple customer engagement and dispute resolution channels through our Directorate of Customer Services, regional offices, Experience Centres and digital platforms. Every genuine complaint received is investigated on its merits, and we remain committed to resolving legitimate issues professionally and fairly.
**5. Our Commitment to Continuous Improvement**
Customer feedback remains invaluable to us. We continually review our operational processes, strengthen service delivery and invest in technology to improve turnaround times, communication and the overall customer experience.
As an organisation that values accountability, we welcome constructive criticism that is factual, balanced and intended to improve service delivery.
We therefore encourage any customer with outstanding concerns to engage directly with our Customer Services Directorate so that such matters can be resolved promptly and professionally.
Finally, we reaffirm our unwavering commitment to integrity, transparency, regulatory compliance and excellence in service delivery. Our mission of making quality home ownership accessible remains unchanged, and we will continue to serve our customers with dedication and professionalism.
**Signed**
Directorate of Customer Services
**Adron Homes & Properties Ltd.**
