Tiaki Wai

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Tiaki Wai Tiaki Wai provides safe, reliable and sustainable water services for metropolitan Wellington communities.

HOUSE RULES
We respect everyone’s right to express their thoughts and opinions and encourage constructive conversation with us and other members of this page. However, we reserve the right to hide your comments if you do not comply with our house rules and to block you if you’re repeatedly not adhering to them. The Tiaki Wai page is a forum for the region’s residents to keep up to date with what their water provider is doing. To keep this page an informative and positive space we have created just 2 house rules for the Tiaki Wai community to respect and follow.

1. KEEP IT NICE – In the interests of maintaining a safe space, we ask that you do not post any content, images or links considered to be harmful towards our employees, our contractors, our owners and any other people or organisations. This includes anything considered to be personal attacks, obscene, offensive, threatening, harassing, discriminatory, misinformation or hateful.

2. SPAM FREE ZONE – Any repeated comments will be deleted. We consider this harassment and will block repeat offenders.

What happens to wastewater after it goes down the drain?At the Seaview Wastewater Treatment Plant, treating wastewater a...
23/10/2026

What happens to wastewater after it goes down the drain?

At the Seaview Wastewater Treatment Plant, treating wastewater also produces sludge that needs to be managed. Drying it removes water and reduces its volume before it’s taken to landfill.

The problem is that Seaview’s existing dryer is ageing and prone to breakdowns. When it’s out of action, wet sludge has to be transported off-site instead, increasing the risk of unpleasant odour for the surrounding community.

That’s why we’re replacing it with two new thermal sludge dryers.

Work started yesterday on the main building that will house the new dryers, which are on their way from Germany.

The new dryers will have their own dedicated odour management system, helping reduce the risk of odour associated with wet sludge. With two dryers, one can keep operating while the other is being maintained or repaired. The new dryers will use electricity instead of natural gas.

This is a significant investment in the infrastructure our communities rely on. In the 2026/27 year, we’re investing $228 million in renewing ageing and failing water services assets across the region.

The Seaview project is also supporting local businesses, with 19 New Zealand suppliers and subcontractors involved.

The new dryers are on track to be operational by the end of 2027. 💧

WATER OUTAGE - AMAPUR DRIVE, KHANDALLAH,3:45PM, 23/10Kia ora koutou, The team has completed the repair, and water servic...
23/10/2026

WATER OUTAGE - AMAPUR DRIVE, KHANDALLAH,
3:45PM, 23/10

Kia ora koutou,

The team has completed the repair, and water service has now been fully restored to the area.

Customers are advised to run a cold tap for a few minutes to clear any air pockets or cloudy water from their pipes before using hot taps, dishwashers, or washing machines.

The crew will stay on site to backfill the excavation and finish cleaning up.

No further updates will be provided

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2:45PM, 23/10

Kia ora Khandallah,

Following some maintenance work on Nadia Grove today a valve has failed on the intersection of Amapur Drive and Nadia Grove. This will require a wider water outage to replace the valve and return service to Nadia Grove.

Our records indicate that this asset was installed in 1973.

This will affect the following:
• 1 – 37 Amapur Drive, odd side
• 2 – 38 Amapur Drive, even side
• All of Nadia Grove

This shutdown will affect approximately 49 properties, as per the map below.

We will provide a further update later this evening once our team has progressed with replacement of the valve.

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Want to receive automatic notifications of incidents in your area?

Text ‘HELLO’ to 8090 to register for text updates, or see https://www.tiakiwai.co.nz/about-us/contact/email-notification-service for emails.

FLUORIDE RESTORED - WATERLOO TREATMENT PLANT - 3:30PM, 23/10The Waterloo fluoride dosing system fault has been rectified...
22/10/2026

FLUORIDE RESTORED - WATERLOO TREATMENT PLANT - 3:30PM, 23/10

The Waterloo fluoride dosing system fault has been rectified and fluoride dosing resumed at 3:30pm today.

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6:55AM, 22/10

Kia ora,

The Waterloo Treatment Plant fluoride dosing shutdown at 06:55am yesterday due to a fault with the dosing system.

We expect to have the fault rectified and fluoride dosing restarted as soon as possible.

We'll keep this post updated with the latest info.

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Want to receive automatic notifications of incidents in your area?

Text ‘HELLO’ to 8090 to register for text updates, or see https://www.tiakiwai.co.nz/about-us/contact/email-notification-service for emails.

🌱 A reminder: our Papawai Stream community planting day is on this Saturday.Join us at Prince of Wales Park in Mount Coo...
22/10/2026

🌱 A reminder: our Papawai Stream community planting day is on this Saturday.

Join us at Prince of Wales Park in Mount Cook from 10am this Saturday, 24 October, as we mark the completion of improvement works at Papawai Stream.

Papawai is one of Wellington’s few remaining natural urban streams. The works have strengthened the stream banks to help reduce erosion, manage sediment entering the stormwater network and improve resilience during heavy rainfall.

With around 800 native plants ready to go in the ground, planting is the next step in supporting the stream’s natural environment, providing habitat for native wildlife and helping protect this special part of Wellington.

Come along to see the improvements and be part of the planting. Spades will be provided, and sturdy boots are recommended.

📍 Prince of Wales Park, Mount Cook
🗓️ Saturday 24 October, 10am–12pm

We look forward to seeing you there!

Your water services bill helps pay for sourcing, treating, storing and delivering safe drinking water, so you can turn o...
22/10/2026

Your water services bill helps pay for sourcing, treating, storing and delivering safe drinking water, so you can turn on the tap and have water when you need it.

It also helps fund the repairs, maintenance and renewals needed to keep our water services running reliably for the future.

Our teams work hard every day to deliver these essential services. Thanks for playing your part in keeping them going.

📬Your second quarterly water services bill will be arriving soon.
• Upper Hutt: from late October
• Hutt City: from late October
• Porirua: from early November
• Wellington City: from early November

Payment is due 1 December.

You don’t have to pay your bill all at once. You can spread your payments out with a direct debit, or set up automatic or manual payments through your banking app or Payble (check the payment options available in your council region to find what works for you) https://www.tiakiwai.co.nz/billing

The Moa Point Wastewater Treatment Plant is scheduled to restart operation on Thursday 12 November.This is a target date...
22/10/2026

The Moa Point Wastewater Treatment Plant is scheduled to restart operation on Thursday 12 November.

This is a target date and remains subject to the successful completion of the work currently underway. If we are able to restart the plant earlier than this, we will do so and let you know as soon as practicable afterwards. If the remaining work takes longer than anticipated, the restart date may need to be pushed out. Should that occur, we will let you know and provide an updated target date.

Once the restart begins, the plant will be brought back online gradually and carefully, with treatment capacity increasing in stages through to February 2027.

What does this mean for wastewater discharges?

As treatment capacity increases, the amount of wastewater bypassing the treatment process will reduce significantly. During the recovery period, some wastewater will continue to be discharged through the long outfall. During heavy rainfall, there may also be occasions when untreated wastewater needs to be discharged through the short outfall in Tarakena Bay.

What about odour?

We expect there may be periods of increased odour around Moa Point as the biological treatment process is re-established. This is expected to be temporary. We’ll closely monitor conditions and take all practical steps to minimise the intensity and duration of any odour.

Sludge will also begin being pumped to Carey’s Gully for dewatering and disposal at Southern Landfill once the plant restarts. This may result in additional odour around the facility. We’ve started odour monitoring in the area to establish a baseline ahead of its restart.

Come along to our community meeting

We know the restart raises questions about what happens next. Join us on Tuesday 27 October to hear more about the recovery programme and ask questions.

📍 Maranui Surf Lifesaving Club, downstairs from Maranui Café
🗓️ Tuesday 27 October
🕕 6pm–7.30pm

We’ll continue to keep the community informed as the plant returns to service.

Find the latest updates, FAQs and water sampling results at the Moa Point information hub: https://www.tiakiwai.co.nz/moa-point-info-hub

Questions? Email [email protected] or call 04 912 4400.

Looking for a walk this long weekend? There’s plenty to explore across our region, including a few spots where you can s...
21/10/2026

Looking for a walk this long weekend?

There’s plenty to explore across our region, including a few spots where you can see the infrastructure that helps keep water flowing to our communities.

🌿 Kaitoke Flume Bridge

Surrounded by native bush, this is a chance to see where a big part of our region’s drinking water journey begins. Water is collected from Te Awa Kairangi / Hutt River at Kaitoke and travels to Te Mārua Water Treatment Plant. The new pipe bridge can carry up to 140 million litres of water a day.

💧 Stuart Macaskill Storage Lakes

These two lakes at Te Mārua help keep water flowing when river levels drop in summer, or when heavy rain makes river water too dirty to take. Together, they can store around 3.35 billion litres of water - that's enough water to supply the region for about 23 days in the event of disruption or disaster.

🚶 Whakawhirinaki Silverstream Pipe Bridge

This bridge does more than provide a crossing for walkers and cyclists. It carries a major drinking water pipeline across Te Awa Kairangi / Hutt River, helping supply Upper Hutt, Stokes Valley, Porirua and parts of Wellington. Built to better withstand earthquakes and flooding, it helps protect the water supply our communities rely on.

Enjoy the long weekend and discover a little more about the water network.
Happy exploring!

REDUCED PRESSURE - GOUGH STREET, SEAVIEW - 1:50PM, 21/10We have flushed hydrants in the area, which has removed air from...
21/10/2026

REDUCED PRESSURE - GOUGH STREET, SEAVIEW - 1:50PM, 21/10

We have flushed hydrants in the area, which has removed air from the network and restored water pressure to the Seaview area.

We will continue to monitor the water pressure in the area and escalate if any irregularities are identified.

The Incident Management Team has been stood down.

There will be no further updates.

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Kia ora,

Our team have responded to a report of reduced water pressure in the Gough Street and Port Road area.

We are identifying the cause of the pressure reduction and have teams onsite flushing the network to try and restore pressure.

A further update will follow this afternoon.

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Want to receive automatic notifications of incidents in your area?

Text ‘HELLO’ to 8090 to register for text updates, or see https://www.tiakiwai.co.nz/about-us/contact/email-notification-service for emails.

SERVICE RESTORED - RICHMOND GROVE, WOBURN - 7:45AM, 21/10FINAL UPDATE - 7:45AMThe team has completed the repair, and wat...
20/10/2026

SERVICE RESTORED - RICHMOND GROVE, WOBURN - 7:45AM, 21/10

FINAL UPDATE - 7:45AM

The team has completed the repair, and water has been restored.

Customers, please run a cold tap for a few minutes to clear any air pockets or cloudy water from your pipes before using hot taps, dishwashers, or washing machines.

The crew remains on site to backfill the area and finish cleaning up.

No further updates will be provided.

Thank you to those affected for your patience and understanding as repairs were underway.

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UPDATE 1 - 5:00AM, 21/10

Our team has fully exposed the fault and are working to cut in a new length of pipe.

We are currently mobilising the resources required to complete the repair.

A further update will be provided as the works progress.

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3:00AM, 21/10

Kia ora,

Our team have responded to a burst water pipe at 8 Richmond Grove, Woburn.

Our records indicate that this asset was installed in 1943.

The area affected is as follows:
5 – 38 Richmond Grove, both sides.

This shutdown will affect approximately 45 properties. We have turned the water off to this area.

It is anticipated that service will be interrupted for at least 6 hours. We are awaiting urgent mark outs and traffic control before the excavation process can begin.

This has been logged on our website https://www.tiakiwai.co.nz/faults-and-outages/see-outages/network-status and text and email notifications have been sent to all registered users.

A further update will be provided once the repair is underway.

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Want to receive automatic notifications of incidents in your area?

Text ‘HELLO’ to 8090 to register for text updates, or see https://www.tiakiwai.co.nz/about-us/contact/email-notification-service for emails.

Address

25 Victoria Street
Petone

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

Telephone

+64 4 912 4400

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