30/07/2026
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❓ FREQUENTLY ASKED QUESTIONS
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👗 ABOUT OUR PRODUCTS
“Are your clothes brand new or thrifted?”
We offer both brand-new finds and carefully curated thrifted/pre-loved women’s wear. The condition of each item will be clearly indicated in the listing.
“How will I know if an item is thrifted or brand new?”
The condition will be stated in the product listing and/or caption.
“Do thrifted items have signs of use?”
Yes. Since these are pre-loved pieces, they may have minor signs of previous use. We do our best to inspect each item and disclose any noticeable flaws or imperfections that we find.
“Are the photos of the actual item?”
Whenever possible, yes. We aim to post photos of the actual piece available for sale so you can properly assess the item before purchasing.
“Can I request additional photos or videos?”
Absolutely! Just send us a message and we’ll be happy to provide additional details when available.
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📏 SIZE & MEASUREMENTS
“Do you follow standard S/M/L sizing?”
Not always. Clothing sizes can differ depending on the brand, country of origin, style, and whether the item is thrifted.
That’s why actual measurements are more reliable than the size label, especially for thrifted pieces.
“How do I know if an item will fit me?”
We recommend comparing the measurements in our listing with a similar garment that fits you comfortably.
If you’re unsure, message us before purchasing and we’ll help you check the measurements.
“Can I ask for measurements?”
Yes! If measurements aren’t already included in the listing, feel free to ask.
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🛒 HOW TO ORDER
“How do I place an order?”
Simply:
1️⃣ Send us a screenshot or photo of the item you’d like to purchase.
2️⃣ Wait for us to confirm availability.
3️⃣ Provide your complete delivery details.
4️⃣ Complete the required payment.
5️⃣ We’ll confirm your order and provide shipping details once your parcel is ready.
📋 Please wait for our confirmation before sending payment.
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📌 RESERVATION & CLAIMING
“Can I reserve an item?”
Reservation may be allowed depending on the item and circumstances. Please ask us first before assuming that an item is reserved.
“When is an item considered sold?”
An item is considered confirmed/sold only after the required payment or deposit has been completed and acknowledged.
For one-of-a-kind pieces, inquiries or “mine” comments do not automatically guarantee the item.
“What if I reserve an item but don’t pay?”
Unpaid or unconfirmed reservations may be released to other interested customers after the agreed reservation period.
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💳 PAYMENT
“What payment methods do you accept?”
Our available payment methods are either Gcash/Maya or Bank transfer.
“When should I pay?”
Payment must be completed within the agreed payment period to secure your order.
“When is my order officially confirmed?”
Your order is confirmed once payment has been received and acknowledged.
“Can I change my order after payment?”
Please message us as soon as possible. Changes will depend on whether your order has already been processed or shipped.
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📦 SHIPPING & DELIVERY
“Where do you ship?”
We accept orders for delivery within the Philippines. Shipping arrangements and available couriers will be discussed during order confirmation.
“Who pays for shipping?”
Unless otherwise stated in a specific promotion, shipping fees are shouldered by the buyer.
“How long will my order take to arrive?”
Please take note of two separate periods:
🛍️ Processing Time — the time we need to prepare your order.
🚚 Transit Time — the time the courier needs to deliver your parcel.
Transit time may vary depending on the destination, courier, weather, holidays, and other circumstances beyond our control.
“Will I receive a tracking number?”
When applicable, tracking details will be provided once your parcel has been handed over to the courier.
“What if the courier is delayed?”
Courier delays are outside our direct control. We will do our best to assist with tracking and follow-ups, but delivery timelines ultimately depend on the courier.
“What if I provided an incorrect address or contact number?”
Please double-check your delivery information before confirming your order. Any additional costs resulting from an incorrect or incomplete address or unavailable recipient may be charged to the buyer.
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🔄 RETURNS, EXCHANGES & REFUNDS
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We encourage everyone to check the measurements, photos, condition, and description carefully before purchasing.
“Can I return or exchange an item because it doesn’t fit?”
Please check the actual measurements before ordering. A wrong size selection or failure to check measurements is generally not considered a valid reason for return or exchange.
“Can I return an item because I changed my mind”
Orders that have been properly described and confirmed are generally not eligible for return simply due to a change of mind.
“What if I receive the wrong item?”
Please contact us immediately so we can investigate and assist with the appropriate resolution.
“What if an item arrives damaged or has a significant undisclosed flaw?”
Please contact us as soon as possible after receiving your parcel. Send us clear photos/videos of the item and packaging so we can properly assess the concern.
“Do I need an unboxing video?”
We strongly recommend recording a continuous, unedited unboxing video from the moment the parcel is received and before opening it.
This helps protect both customers and us in cases involving missing, incorrect, or damaged items.
📌 Please keep the original packaging until any concern has been properly resolved.
“Who pays for return shipping?”
This will depend on the nature of the issue and will be discussed with the customer after assessment.
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♻️ FOR THRIFTED / PRE-LOVED ITEMS
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We love finding beautiful pieces and giving them another chance to be loved. 💗
When purchasing thrifted/pre-loved clothing, please understand that:
• Items have had a previous owner/use unless otherwise stated.
• Minor signs of wear may be present.
• Small imperfections, loose threads, or slight variations may occur.
• Noticeable flaws that we identify will be disclosed whenever possible.
• Actual measurements may differ from the size indicated on the tag.
• Some pieces are one-of-a-kind and may not be restocked.
Please purchase thrifted/pre-loved items with the understanding that they are not factory-new pieces.
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🆕 FOR BRAND-NEW FINDS
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Brand-new items will be identified accordingly in their respective listings.
Please still check the size, measurements, color, description, and other product details before purchasing, as sizing and fit may vary from one brand or style to another.
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💬 CUSTOMER SERVICE
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Have a question that’s not answered here?
Message us anytime! 💌
We’re happy to help you with:
✔️ Measurements
✔️ Item condition
✔️ Additional photos/videos
✔️ Availability
✔️ Ordering
✔️ Payment
✔️ Shipping
We kindly ask everyone to communicate respectfully with our team. We will do our best to respond and assist as promptly as we can. 🤍
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🌸 A LITTLE REMINDERS
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We carefully curate every piece we offer, whether it’s a brand-new find or a pre-loved treasure.
By placing an order, customers acknowledge that they have had the opportunity to review the item’s photos, description, condition, measurements, and other disclosed details before purchase.
If you’re unsure about anything, ASK US FIRST. We’d much rather answer your questions before you order than have you feel uncertain about your purchase afterward. 💕
Thank you for supporting us and our little business. Every order, share, comment, and recommendation means so much to us. 🌷
Happy shopping, lovelies! 🛍️🎀
— SZT Sisters
