27/09/2026
⚠️ Awareness Post for Grab Merchants & Customers ⚠️
We truly value fairness in every transaction we make thru Grab. Recently, we received an incident report claiming a wrong item was delivered. As a merchant who truly values our customers' experience, we were worried and immediately reviewed what went wrong so we can correct our opportunity. Sadly, the “evidence” submitted against us was a Facebook public photo from 4 years ago. ☹️ This public Facebook photo was from a happy customer who ordered Half Hawaiian and Half PREMIUM OVERLOAD in 2022.
✅ The customer's oder was prepared and served accurately: Large HAWAIIAN Pizza, Coke Zero in Can, and 6 pcs Chicken Wings.
🔍 We are glad that for incidents like this, Grab conducts a rigid investigation process and merchants/stores are also given a chance to appeal. If a merchant/store is truly at fault, the customer is refunded and the merchant is charged — which we FULLY SUPPORT as fair. We've already appealed to Grab, though.
Fraudulent claims hurt hardworking merchants/stores who strive daily to serve customers honestly. Let’s protect fairness and integrity in the Grab community both merchants and customers.
Love, love, love, mga ka Reysie's! 💚💚💚
