07/07/2026
To Our Valued Customers,
We want to sincerely apologize to everyone who felt disappointed or caught off guard by the recent changes in our café.
As a newly opened business, we’ve been learning and adapting every day. In our effort to address seating availability and improve the overall dining experience, we made changes that were not communicated as clearly and consistently as they should have been. For that, we are truly sorry.
Your feedback has helped us recognize where we need to improve—not just in our policies, but in how we communicate them and how we serve every guest who walks through our doors.
To give our team time to reset and improve, we will be temporarily suspending our 24-hour operations and will operate from 10:00 AM to 10:00 PM until further notice.
During this time, we will focus on:
☕ Staff training and customer service
☕ Faster and more consistent service
☕ Clearer communication of our café policies
☕ Improving our operations and overall guest experience
Our goal has always been to create a café where people can enjoy great food, coffee, and a welcoming atmosphere. We know we still have room to grow, and we’re committed to becoming better every day.
Thank you to everyone who has supported us, shared feedback, and continued to believe in us despite our growing pains. We appreciate your patience, your understanding, and the opportunity to earn your trust again.
We look forward to welcoming you back soon with a better 11.18 Café experience.
— The 11.18 Café Team
