06/08/2026
Dear Valued Patrons and New Friends,
I've been wanting to write this for a long time.
When I started Sautéo (Formerly Fatt burgers) in 2023, I never imagined we would one day have the privilege of serving so many people. What began in my parents' home in Antipolo eventually became a small makeshift restaurant in San Juan, then found a home at Tita Emma's lanai, and today, by God's grace and because of your unwavering support, we are now in our second location, our first proper restaurant.
Looking back, it still feels surreal.
Since day one, every inquiry, reservation, order, and message on Facebook and Instagram Messenger has been handled by me. There was no customer service team or reservation staff. It was simply me, my phone, and a commitment to make every guest feel valued.
I still remember getting excited over every notification. One message became ten, then hundreds, and eventually thousands of conversations. If you've ever messaged Sautéo, there's a good chance you were talking directly to me.
I never saw replying to your messages as a burden. It allowed me to meet so many wonderful people and watch first-time guests become regulars. For that, I will always be grateful.
As Sautéo continues to grow, I know I can no longer do everything alone. My responsibility today is not only replying to messages, but also making sure our food, service, and experience continue to improve.
That is why we are building Sautéo's official reservation platform with an AI-powered reservation system to make reservations faster, more organized, and more reliable for everyone.
One change we are considering is sending reservation invitations, booking links, confirmations, and updates through email instead of Facebook / Instagram Messenger.
Before we move forward, I'd love to hear your thoughts.
Comment only one word below:
📧 EMAIL
💬 MESSENGER
Thank you for believing in Sautéo from my parents' home in Antipolo, to San Juan, to Tita Emma's lanai, and now to the restaurant we proudly call home.
None of this would have been possible without you.
With all my gratitude,
Nikko