18/09/2026
Halfway through service, nearing closing time.
Holding back my emotions, fighting back my tears after reading the email from the vet. Putting down calls from their customer service team, trying to act like everything was okay and continue serving.
Then I saw my laobei come back from the market.
I broke down. 😭
I told him, I want to go home already…
But I still had another 30 minutes before closing, and I hadn't even started cleaning up. 😣
This is hawker life.
A pet is family too. And no matter what happens in our own lives, sometimes we just have to hold it there first.
Put our emotions one side.
Continue taking orders.
Continue cooking.
Continue serving you all.
Later then say.
We can wait.
And I think this is something I've always wanted people to remember, people working in F&B are humans with emotions too.
Yes, when you're hungry, you're frustrated.
When you have waited too long, you're angry.
Your feelings are important.
But please don't forget,我们的情绪也是很重要的。
Sometimes you really don't know what the person standing behind that counter is going through while still trying to serve you like everything is normal.
I sent a video of Cloudy's eyes to the vet and was told that she has severe inflammation in both eyes and is at high risk of developing endophthalmitis, which could threaten her eyesight.
That moment my heart really sank.
I just wanted to go home.
I wanted to be beside her.
I wanted to see for myself that she was okay.
But at that moment, I couldn't just drop everything and leave.
So I held it in.
Sometimes we are serving you while our minds are somewhere else. Sometimes we're worried sick about something at home.
Sometime we just received news that completely broke us inside.
But when you walk up to our counter,
we still have to put all that aside and attend to you.
So please, sometimes do spare a thought for
the people working in F&B and the service line.
You never really know what someone is
going through behind that counter.
真的…
你有你的情绪,我们也有我们的情绪。
大家都是人。
A little patience, a little understanding, a little kindness really means more than you think