10/08/2026
I Just Kept Going
My Story of Hard Times, Hard Work, Family, and Never Giving Up
Chapter Thirty-Six
When Everything Changed
By the time March 2020 rolled around, I thought I had seen just about everything a person could see in the grocery business.
I’d been through some hard times over the years. I’d watched businesses come and go, grocery stores close, and the way people shopped change. I’d dealt with shortages, rising prices, and just about every problem you could imagine.
But nothing could have prepared me for what was about to happen.
COVID-19 hit, and before we knew it, the whole country was being turned upside down.
At first, nobody really knew what we were facing. Every time you turned on the television, there was something else being reported. People were getting sick, people were dying, businesses were closing, schools were shutting down, and everybody was being told to stay home.
Then a national emergency was declared.
People started wearing masks, staying away from one another, and worrying about what tomorrow might bring. Some folks were scared to even leave their houses.
It was something I had never witnessed in all my years.
But we had a store to operate, and people still needed groceries.
Since grocery stores were considered essential businesses, we were allowed to remain open. So Barbara and I kept reporting to the store every day, just like we’d always done.
We followed the health and safety recommendations as best we could. We kept everything clean and sanitized, took the recommended precautions, and did everything we could to protect our customers and ourselves.
I wasn’t going to close the doors unless somebody made me.
Those customers had supported us for years, and I felt we had a responsibility to be there for them when they needed us.
You could watch the news and see what looked like chaos in different parts of the country. People were arguing, supplies were disappearing from store shelves, and everybody seemed worried about what was going to happen next.
But something was different at our little store.
People came in, got what they needed, visited for a little while, and went on about their business. We didn’t have the arguments or the commotion you were seeing on television.
Everybody seemed to understand the situation.
We stayed busy, and in a strange way, things around our place seemed almost normal.
I believe a lot of that had to do with the relationship we’d built with our customers over the years. They knew us, and we knew them. We weren’t just some big grocery chain where nobody knew anybody.
We were a little country store where people had been coming for years.
And even with everything going on in the world, they continued to come.
As the months went by, things started settling down a little. People were getting used to the masks and all the changes. Nobody knew how long it was going to last, but we just kept doing what we had to do.
Then November came around, and things started getting worse again. Businesses all across the country were having trouble finding enough employees to keep operating.
Factories were short on help. Warehouses were short on help. Trucking companies and delivery services were having problems, too.
And something else was happening that most customers didn’t understand.
The backstock was disappearing.
When the pandemic first started in March, people were staying home, cooking more meals, and buying more groceries. Products were moving off the shelves faster than companies could replace them.
At first, manufacturers and distributors were able to keep up by using inventory they already had stored away.
But you can only do that for so long.
Month after month, that extra inventory kept getting smaller.
By the time Thanksgiving rolled around, the problems were beginning to show up everywhere.
We had our country hams to ship out for Thanksgiving, just like we’d done for years.
Those hams were important to our customers. Some had been ordering from us for years, and they counted on receiving their hams in time for their family Thanksgiving dinners.
We got the orders ready and shipped them out.
Then, all of a sudden, UPS started having delivery problems.
They didn’t have enough employees, and their shipping system was overloaded. Packages were getting delayed, and things weren’t moving the way they were supposed to.
Now, when you’re shipping a country ham to somebody for Thanksgiving, you can’t just tell them it’ll get there sometime after the holiday.
People were counting on those hams.
And there we were, having done our part, with no control over what happened once those packages left our store.
It was frustrating.
I had spent years building that business, trying to take care of my customers and making sure they got what they ordered. Now we were dealing with problems that were completely out of our hands.
And Thanksgiving was only part of it.
Christmas was coming, and a ham shortage was developing.
Some people don’t realize what goes into preparing a country ham.
You don’t just take a fresh ham one day and have a finished country ham ready to sell the next morning.
It takes time.
You’re looking at a minimum of around four months to get a country ham ready. That’s not something you can rush just because demand suddenly increases.
And that was exactly what was happening.
Ever since March, products had been selling almost as fast as they could be produced. The warehouses had been using up their backstock, and now there wasn’t enough inventory left to meet the demand.
When the Christmas orders started coming in, there simply weren’t enough country hams available.
It didn’t matter how badly somebody wanted one or how much a store was willing to pay. We ended up putting a five-pound limit on country ham so we could serve more customers.
Our suppliers were also limiting how much we could purchase.
If the hams weren’t ready, they weren’t ready.
And I could see something else coming.
This wasn’t a problem that was going to disappear when the calendar turned to January.
It was going to carry right on into the next year.
Once that backstock was gone, the companies couldn’t just replace it overnight. They needed enough workers, enough supplies, and enough time to produce new inventory.
And everything they were making was selling just as fast as it came out.
I’d been in the grocery business long enough to understand what that meant.
We were going to be dealing with shortages for quite some time. Prices on fresh pork doubled and tripled at times, and it seemed like the cost of everything went through the roof.
I had always tried to stay ahead of things. I believed in planning, keeping inventory on hand, and thinking about what might happen six months or a year down the road.
But this was different.
You couldn’t plan for something when nobody knew what was going to happen next.
All you could do was make the best decisions you could with what you had available.
Looking back, I think about how much changed during those months.
The whole country was dealing with something none of us had ever experienced before. Families were worried about their health, their jobs, and what the future might hold.
And there we were, still opening the doors at Olde Delaney’s, still waiting on customers, and still trying to keep enough merchandise on the shelves.
We didn’t know what the next year was going to bring.
But one thing hadn’t changed.
I still had a business to run, a family to look after, and people depending on me.
And just like I’d done so many times before in my life, I kept getting up every morning and doing what needed to be done.
I just kept going.
To be continued…