05/19/2026
Nobody tells you that when you start shipping products as a small business, you also become a part-time package investigator, claims specialist, and professional hold music listener. 📦😅
When a package goes missing, gets mis-delivered, or arrives damaged, we don’t just shrug and move on. We spend hours on the phone with our shipping partners tracking things down, filing claims, getting transferred from department to department, and fighting to make it right for our customers.
And today? Here sits Mimi D… patiently waiting through transfer number six (or maybe seven 😵💫), determined to make sure our customer receives their product AND that we’re reimbursed for the loss.
The behind-the-scenes of small business ownership isn’t always glamorous — but taking care of our customers will always be worth it. ❤️
So if you’ve ever wondered what goes into getting a jar of salsa from our kitchen to your doorstep… sometimes it includes coffee, paperwork, and an unreasonable amount of elevator music.
