Our Hospitality Group is compromised of several restaurants and entertainment venues in greater Charleston. Charleston Hospitality Group is comprised of several restaurant and entertainment venues in greater Charleston. Charleston Hospitality Group Community Rules
Thank you for becoming a member of our Facebook/Social Media community. We want your experience here to be an excellent one. We love t
o hear from our customers and fans and encourage you to share and engage with our community members by posting comments, pictures, or videos with our entire community. To better assist you, we have put together a few guidelines to make this experience engaging and beneficial for everyone. We are a family community
Although we work hard to provide you with the best customer service possible, there are times when we may miss an opportunity to make you a satisfied customer. We want to hear about these instances to better assist you the next time you're in one of our stores. However, any comment that includes vulgarity, racial comments, personal attacks, third-party solicitations, or violates any of Facebook's Terms and Conditions will be removed. This is a family community page and we must all do our part to respect fellow community members. Authenticity and community is key
We strive to operate our page and associated applications the way we operate our restaurants - with complete honesty and trust. For this reason, any posts from fake accounts will be removed from our page. Additionally, posts that are obscene, profane, political, or meant to threaten, intimidate, or harass other community members or our associates will be removed and users may be blocked from further postings. Any posts from a member of our community that identifies an associate may be removed unless otherwise protected by law. Duplicate posts may also be removed from our page. Posts may be removed at any time and in our discretion. Users that engage in prohibited conduct may be blocked without prior notice. Building relationships through communication
You'll find that our community page is operated by a team of specialists that are dedicated to helping you with your concerns, questions and general feedback. There are times where we may need to take the conversation offline to be handled by the proper team. In cases such as these, we will need to share your contact information with customer service for a follow-up. If you would rather contact our team directly, you can reach us here:
Thank you once again for being a member of the Charleston Hospitality Group Face book community. We look forward to learning more about you, sharing in your experiences, and assisting in improving your shopping experience. A message to our associates
Our associates are encouraged to participate in social media; however, the guidelines set in the Associate Handbook and the Code of Conduct and Business Ethics also apply to this activity. In addition to these guidelines, if an associate discloses employment with the company while participating in social media, he or she is expected to engage online with respect and integrity. Associates should not disclose personal information about another associate, share confidential company information or present false or misleading information about the company. Posts may be deleted and associates may be referred to Human Resources at any time. Additionally, in an effort to manage the company brand and deliver a consistent message to our customers and community partners, specific individuals have been designated to speak on behalf of the company in social media. While it is the responsibility of all associates to provide exceptional customer service, posts to company social media pages should be addressed by these designated individuals only
