Milk and Dairy Products
FD&Yellow #5
Wheat
Deposits:
We require a 50% non-refundable deposit for all orders and this is due a minimum of one week prior to the date of the party or at the time of ordering.
Due to being a small shop, we can only take so many orders per weekend. If an order is cancelled, your deposit is non-refundable and non-transferable. If a party date changes due to illness/emergency/etc. we may be able to transfer your entire order to a future date without the loss of your deposit (48hrs notice or more)
Refunds / Exchanges
Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders.
Once you or a designated party has picked up an order it is considered “accepted” we will ask to make sure that everything is correct such as the design, spelling, etc. Refund requested due to decorating style, writing color shade, or general design will not be honored after pick up of cakes. In some instances you may bring the cake back for design adjustments but this is an additional charge if the cake has been picked up.
All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly, such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with the policies stated below.
Cake flavor and texture s subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor and texture is determined not to meet our standards. Cakes must be brought back to us within a timely manner, preferably within 24 hours of pickup. Please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Sweet Treats by Felicia. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percents are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 24 hours.
The following scenario is the only instance when we will provide a refund:
If you come to our store to pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.
***We do not give refunds under any other circumstances. Refunds are only given within 7 days.
Cancellation / Changes
Changes and cancellations to retail orders are accepted until 96 hours ( 4 days ) prior to scheduled pick up time. No refunds will be provided for any payments made on the order no matter the amount. If canceled at least 96 hours in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless of the circumstances. 3D cakes require at least one week’s notice if changes need to be made to the cake, change the date, or to cancel. You will be required to pay the full amount if the order is cancelled with less notice. This does not apply to orders that have contracts.
Guarantee / Disclaimer
We do all that we canto make sure that your order is decorated to the specifications on your written order form. Upon pick up of your cake, adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we will make the necessary changes right away.
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorator. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work by other cake decorators.
All orders are subject to these policies listed above.
