The Southern Basket

My hope it that this page is a happy & uplifting space to just enjoy good food, beautiful flowers, and the occasional home decor idea! -Laura Allergies:
-Many of our menu items can be made gluten free, nut free, or dairy free.
-We are always a peanut free kitchen and a smoke free/pet free home.
-Please contact us with any questions regarding dietary needs or food allergies, and we can tailor many

recipes to your personal request. cookies, breads, breakfast items, pastries & confections) during the late fall, winter and early spring. We do not ship during summer & early fall due to the extreme heat in North Texas.
-We ship via UPS (United Parcel Service) and shipping rates vary depending on the size and weight of the order. Once shipped, a UPS tracking number will be sent to the customer.
-We are not responsible for delayed deliveries or damage to any orders during the shipping process. Payment Policy:
-Customers are responsible for reviewing and confirming the order is correct before we accept the order.
-Any questions regarding the order should be addressed during the confirmation conversation.
-Changes to orders can be made up to 72 hours of the order due date.
-Payment in full is required when we confirm and accept the order.
-We accept Venmo, Zelle, cash, or check.
-Cash or check payment will be made no less than 1 week prior to the order due date.
-Returned checks will incur a $50 fee. Refund Policy:
-We do not use preservatives in our food, and food must be consumed within 24 hours of pick up (or refrigerated/frozen if applicable).
-We are not responsible for food that is not kept at proper temperature, correct humidity, or left at room temperature for longer than 24 hours.
-We are not responsible for food damaged during customer transportation or third party shipping, since our products are fragile and can crack, melt, or experience icing bleeds if not handled properly.
-Refunds will not be given for complaints regarding flavor, texture, color, or design since the customer verified the order during confirmation and before payment.
-Refunds will not be given once food is picked up or delivered. Delivery Policy:
-Delivery service can be requested for a $5 fee for most orders. The fee for multi-tiered cakes (that need to be transported and assembled on site) starts at $25.
-Delivery options and pricing will be agreed upon during the order confirmation process.
-Failure to be available during scheduled delivery times forfeits the delivery fee, and customers are then responsible for picking up orders. Food Hold Policy:
-If a customer cannot make their scheduled pick up time or will not be available for their scheduled delivery time, they must notify us immediately.
-Failure to pick up orders within 24 hours will result in orders being disposed of for health and safety reasons, and no refunds will be issued.