10/09/2026
Defeated and grateful can live in the same place.
Y'all, this week has been hard. Starting with Monday, when we lost one of our main employees with 0 days notice, a delivery driver with hours notice, and a pallet of our $$$ keto bread flour that Amazon "guaranteed" for 10-3 was delayed until the next day, forcing us to halt further bread production until the next day.
Frantically working to find another driver, catch up with all of the orders down an employee, and finally pulling out several hundred dollars of burnt-to-a-crisp keto pot pies, I could not hold my frustration in. I started the very unpleasant task of reaching out to every customer awaiting a delivery, a pot pie, or a loaf of bread, apologizing for the inconveniences, offering credits, exchanges, refunds, all the while tallying up the paltry profit we would be pulling in after 18 hours of cooking.
I felt so defeated, discouraged, frustrated - but while I could not have predicted the delivery delays, the employee issues, the lost product, what I should have predicted was that not ONE of our customers complained. I'm fact, it was the opposite. Words of encouragement, empathy, appreciation, commiseration and kindness flooded in, and together, we all figured it out.
During these times when restaurants seem to be shutting down left and right, and business owners live in terror of the fatal 1-Star review, a bad day or a delayed flour shipment can send me into a doom spiral. But sometimes during these hardest of weeks is when I feel overwhelmingly grateful to have such amazing, supportive and compassionate customers.
Chicken pot pie was on the menu again this week, and we sold even more than last week. Extra pot pies will be available at Power Fit Meals Friendswood by Monday, as long as the flour arrives in time...
Thank you for keeping the "busy" in this small business and my faith in humanity alive ♥️
