06/07/2026
My large party of over 30 visited Crab Barrack for our annual birthday event, and this was our second time as a group at this location. Unfortunately, we were assigned only one server, and she made several mistakes while taking and delivering orders. One of our guests received her food after everyone ate because her order was forgotten entirely. Drinks took an extremely long time to come out, and the server showed attitude when we asked simple questions about menu items. Some family friends in our group were admittedly rude, but our family apologized immediately and even offered to cover their gratuity.
We were also told that Metazzuma was a top shelf tequila, which was misleading. When we asked about compensation for the food that did not come out on time, both the server and manager responded with more attitude instead of accountability. At checkout, our server collected everyone’s cards at once and ended up charging several people for the wrong orders. Many of us visit this restaurant frequently in smaller groups, but after this experience, several of us won’t be returning. I appreciate restaurants that own their mistakes, but this location did not, and it’s disappointing to feel like we can’t come back anytime soon.
