04/29/2022
Savory Gourmet is a specialty food distributor and importer based in the Los Angeles area focused on bringing the highest quality foods from around the world to the best kitchens in the Southern California region. From imported European cheese, to Italian olive oils, to New Caledonian blue prawns, Savory Gourmet scans the globe for the most interesting and exceptional foods to keep our local menus interesting.
Savory Gourmet is currently looking to hire someone full time for a position in the customer service department.
Responsibilities will include but are not limited to:
Office Responsibilities:
• Receptionist duties
• Answer Phones
• Review emails
• Enter sales orders and provide detailed customer/sales follow-up - Ensure accuracy in entering orders, paying special attention to codes and lot numbers
• Invoicing/process credits, assist with accounting inquiries
• Generate shipping labels (FedEx, UPS, etc.)
• Resolve product or service problems (customer complaints)
• Liaison between our sales reps and our warehouse
• Book freight with shipping companies
• Resolve any customer issues or complaints
We are looking for a person with the following qualities:
Detail Oriented
• Able to maintain accuracy in a fast-paced environment.
• Comfortable with excel and numbers.
An enthusiastic team player
· Ability to get along well with others while fulfilling required duties without compromising desired results
· Proactive in proposing ideas and solutions to our daily challenges: we are a small team so your input will be heard and is welcome to help us improve as a company.
Extras :
· Knowledge of the Hospitality industry, especially in the Southern California region.
· Knowledge of import and customs operations.
· French, Spanish or Italian language skills.
· Knowledge of specialty foods including but not limited to: baking ingredients, cheese, charcuterie, oil, caviar and more.
Specialty food knowledge is a plus, but the requirement is an enthusiasm for specialty food and a willingness to learn and pursue specialized knowledge regarding our product catalog.
Benefits include paid time off, 401K, and dental/health insurance. Compensation DOE.'