07/19/2026
Dear customers, supporters, and Lady J’s Lemonade family,
My name is Robert Pennebaker, Owner and CEO of Lady J’s Lemonade. First, I want to personally thank each and every one of you for your continued support over the past 10 years. We also appreciate all of the positive feedback, concerns, and suggestions we’ve received. As our business continues to grow, we’re still learning and improving every single day.
I want to address a recent concern that some customers have experienced. The quality of our product is extremely important to us, and we stand behind every bottle we sell.
To be clear, our recipe has not changed. We have used the same ingredients since we first started, and the preservatives in our lemonade were introduced over nine years ago. They are food-safe and are not harmful in any way.
If you notice an unusual smell or taste, please contact us directly before assuming the product is bad. In many cases, we’ve found that products stored at improper temperatures can cause the preservatives to react, creating an unpleasant smell or taste. While this does not make the product unsafe, we understand that it isn’t the experience you expect from Lady J’s Lemonade.
If you ever receive a product that doesn’t meet your expectations, please reach out to us. We will gladly replace your drink or provide a full refund. We simply ask that you return the beverage to us so we can examine it and let us know which store it was purchased from. This information helps us identify storage issues and work directly with retailers to prevent future problems.
For the past five to six months, we’ve been actively working with our retail partners to improve how our products are stored and handled. We take every concern seriously because our goal has always been to provide the highest-quality lemonade possible.
We also ask for one favor. If you ever have an issue, please give us the opportunity to make it right before taking it to social media. We understand everyone’s frustration, but having the chance to speak with you directly allows us to resolve the issue and continue improving our business.
When we first started this journey, beverage specialists told us that as demand increased and our business grew, our original jugs would eventually no longer be the best option for shelf life. They were right. That’s why we’re excited to announce that Lady J’s Lemonade is entering a new chapter.
Stay tuned for new flavors, new bottles, and a complete remix of our brand. We’re investing in improvements so we can continue giving you the quality you’ve come to expect from us.
Most importantly, please know that our customers will always come first. Your trust means everything to us, and we will continue working hard every day to earn it.
Thank you to our loyal customers who have supported us from the beginning, and thank you to everyone who reached out with encouraging messages over the past week. Your kindness, understanding, and continued support mean more than you know.
This is God’s plan, not ours. We’re grateful for every lesson, every challenge, and every blessing along the way.
Thank you all, and God bless you. 🙏🏾❤️
— Robert Pennebaker
Owner & CEO, Lady J’s Lemonade
