The Smarter Service

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The Smarter Service

The Smarter Service is a provider of personalized technology concierge services for older adults, senior living communities, and active adult communities.

Located in Los Angeles, CA

10/14/2026

How do you transform passive screen time into meaningful, real-time connection for older adults? In this episode, we sit down with Susan Black, Founder and CEO of Wowzitude. Drawing on her 25+ years leading major global travel brands, Susan shares how live, interactive TravelTech is reducing social isolation in senior living. She breaks down the power of applying technology with heart, her experience as a pitch competition finalist pitching AgeTech solutions, and what it takes to scale authentic cultural engagement across 180+ cities.

Tech Smarter airs on Wednesday from The Smarter Service profile page at 1pm ET / 10am PT.

10/10/2026

🌍Today is World Mental Health Day!

Did you know technology can be a great tool for supporting mental well-being?

💬 Stay connected with loved ones
🧠 Keep your mind active
🧘 Find moments of calm

A little tech can go a long way! The key? Using technology in ways that make us feel better, not overwhelmed.

Our Tech Guru, Abbie, shares simple tips for using everyday technology to support your mental well-being.

💙Follow The Smarter Service for more helpful tech tips!

10/05/2026

🎉 Oct 5-11 is Active Aging Week!

Staying active as we age isn’t just about physical health, but about continuing to learn, connect, explore and thrive. And technology can help!

From fitness and mindfulness apps to video calls, online classes, podcasts and smart-home tools, technology can support wellness in so many ways.

In fact, AARP reports that 66% of adults 50+ say technology enriches their lives and makes aging easier.

At The Smarter Service, our Tech Concierges help older adults build the confidence to make technology work for their lives, interests and goals.

Because active aging isn’t just about adding years to life, it’s about making those years meaningful 💙

10/01/2026

🛡️October is Cybersecurity Awareness Month!

Online scams are becoming more convincing every day, making it more important than ever to know how to stay safe.

Our Tech Guru Abbie Richie shares 5 simple cybersecurity tips to stay safer online.

💻🔒From spotting scams and creating stronger passwords to thinking twice before clicking suspicious links, a few simple habits can make a big difference.

💙At The Smarter Service, we believe feeling confident with technology means knowing how to use it safely, too.

▶️ Watch the vieo and share with someone you care about!

09/30/2026

Installing new software for your community is one thing, but getting it to actually work across a massive senior living campus is a different story. In this episode, we sit down with Dan Poteet, CIO of Westminster Village, to talk about what it takes to manage big tech projects, align different departments, and future-proof a community’s networks. Dan cuts through the jargon to share real-world stories about why projects stall, how to tame a crazy helpdesk support queue, and what metrics actually convince a board to invest in tech.

Tech Smarter airs on Wednesday from The Smarter Service profile page at 1pm ET/10am PT.

09/25/2026

💥 Fearless Fridays: Real Resident Stories. Real Digital Confidence.💥

Sometimes, all it takes is a little encouragement to open the door to a whole new world. 💙

Cassy from Choreograph Gainesville, a Discovery Senior Living community, had always been curious about virtual reality. She just wasn’t sure where to begin. With a little guidance and encouragement from her Tech Concierge, Levi, Cassy decided to give it a try. Before long, she was exploring places she had never imagined, all from the comfort of her community.

And that’s what great technology support is really about. It’s not just about learning how to use a device. It’s about having someone there to say, “Let’s try it together.”

It’s about building confidence, encouraging curiosity, discovering new interests, and helping older adults see that they’re capable of more than they may have realized. Because confidence doesn’t come from technology. It comes from having someone by your side when you take that first step.

We’re honored to help create moments like these every day 💙

09/23/2026

Buying flashy new software or deploying novelty robotics is easy, but getting technology to actually drive measurable healthspan outcomes across a national senior living footprint is a completely different story. In this episode, we sit down with Andrew Smith, VP of Operations & Innovation at HumanGood, to talk about cutting through "tech theater," turning senior living communities into data-driven laboratories for healthy aging, and deploying practical AI where it actually saves staff time. Andrew shares real-world insights on why foundational infrastructure matters, how to adapt consumer longevity trends for seniors, and why standardizing everyday workflows is the secret to delivering exceptional resident care.

Air Time: Tech Smarter airs on Wednesday from The Smarter Service profile page at 1pm ET / 10am PT.

09/21/2026

September is Healthy Aging Month, and this year's theme is one we absolutely love! 💙Curiosity Has No Age Limit 💙

Technology can be a wonderful way to keep learning, exploring and connecting, at any age:

✨ Ask AI a question you’ve always wondered about
🎵 Create a playlist of songs from your favorite decade
🌍 Explore a new place using virtual reality

Every new thing you try can help build confidence with technology and open the door to new experiences, connections and possibilities.

You don’t have to be a tech expert. Just stay curious!

09/16/2026

What do older adults actually think about artificial intelligence and robotics? In this episode, we sit down with Sue Viox, Executive Director of Link-age Connect, to share direct research and real conversations with older adults. Sue reveals what surprises seniors about new tech, where fear turns into curiosity, and how senior living operators and developers can design AI and robotics that build trust instead of confusion.

Tech Smarter airs on Wednesday from The Smarter Service profile page at 1pm ET / 10am PT.

09/10/2026

Scams are getting smarter, and helping older adults stay one step ahead matters more than ever 💙

After a recent scam scare at The Covington in Aliso Viejo, our Tech Concierge, Caleb, stepped in to help. He hosted a resident presentation on Trend Micro Scam Check, a tool he personally tested and vetted to help identify suspicious texts, emails, calls and websites.

Through our partnership with Trend Micro, interested residents received a complimentary year of Scam Check, along with hands-on help from Caleb to get set up and feel comfortable using it.
The response was incredible!

Because great tech support isn’t just about recommending a tool. It’s about taking the time to explain it, answer questions and help people feel more confident navigating technology safely.

👏 Thank you to Caleb, Trend Micro and The Covington for helping residents stay safer and more confident online!

Episcopal Communities & Services
TrendAI

Address

5250 Lankershim
Los Angeles, CA
91602

Website

http://thesmarterservice.com/

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