08/30/2017
Yesterday I had a somewhat humbling experience I want to share. Had a call a while ago from a customer that had bad wind damage on his field...my Great Lakes corn. No one ever likes to get that phone call no matter what company or product you sell. So we go to take a look about 10 days after the damage happened, and as we get to the field, I will say it is probably the worst overall field of wind damage I have seen, reaaallllyy BAD! Takes all your pride in making a sale and the product you sell and flushes it down the toilet. Everything seemed fine with how the operator managed his part, the roots were good, the stalks were awesome but apparently this area experienced a pre hurricane Harvey! Meeting and discussing these things with the farmer, he was really calm and collected and not irate and pointing fingers at ANYONE. I have had less damage and been treated worse, but I want to give a shout out to Doug Miller for his understanding that sometimes mother nature has all control of what we do in this occupation! He treated us as professionally as could be expected under the circumstances, and even put in his early order for 2018! I want to personally thank you Doug Miller for being a customer, friend and fellow farmer, the way you reacted to the situation was amazing to me, and makes me proud to have customers like yourself... Thanks - Jess Welter GLH DealerW296