02/15/2026
We want to sincerely thank everyone who came out to the Lunar Lantern Festival tonight. It truly meant a lot to see so many families and couples sharing such a special moment with us. 🏮✨
We also want to openly acknowledge that the exit traffic at the end of the night was not acceptable, and we are deeply sorry to those who were delayed for an extended period of time. When a large crowd exited simultaneously, an unexpected traffic bottleneck occurred, and we understand how frustrating and exhausting that experience was.
We take full responsibility for this and are already reviewing our traffic and exit plan to ensure this does not happen again. For guests who were significantly impacted and are requesting assistance, please message us directly with your full name and order number, and our team will work with you individually.
Thank you for your patience, your honesty, and for holding us accountable. We are listening, learning, and committed to doing better.
— Hello Friend Fest Team
