01/23/2025
Is this your restaurant?
How hospitality industry FAILS its customers, THROWS money away and yet hopes for growth.
>> Restaurant One - a seemingly popular franchise with prime real-estate spot. Busy decor. Several take out orders, but very few dine-in patrons. Food was 'Meh' - they have potential but no motivation.
>> Restaurant Two - new franchise location of an international brand with a less than-prime location. Decor was lacking. Food was good, but menu was sorely incomplete - i.e. lots of advertised things missing from the menu, and NO motivation to do better.
>> Restaurant Three - robust marketing plan, part of an international brand. Still working on how to attract a specific clientele.
>> Restaurant Four - local franchise, prime real-estate, trendy decor, very solid marketing plan (with top tier PR firm). Terrible food. And I mean T-E-R-R-I-B-L-E.
Trust me - it wont matter if you find a top tier marketing agency but are not able to identify the gaps in reaching your ideal customer base.
Knowing Indian cuisine inside out, and knowing what it takes to churn a restaurant out of the ho-hum rut of the 'curry house' label, I can spot 'room-for-improvement' in less than 30 minutes of dining somewhere.
I've been consulting with folks in the hospitality industry for several years - a pep talk here, a marketing plan there, even coaching PR folks by showing them the disconnects - all helping businesses develop a vision for growth. I never put it down as one of the many hats I wear in my business - until recently.
If you are in the hospitality industry or are part of a PR / marketing group and want to reach a discerning consumer, to enrich your community - reach out and lets create a plan. You will be helping yourself.