09/02/2026
š£ A Little Business Boundary Reminder from Hayward Hens Bakery
Owning a small business does not mean being available 24/7.
If you message me after 8 PMāor especially after 11 PMāplease understand that you may not receive a response until normal waking/business hours. Iām a baker, not a 24-hour cake emergency hotline. Sadly, Facebook rates my āresponse timeā to your messages even when you message me after business hours
And because this has come up more than once lately, I need to make something else very clear:
An inquiry is NOT a booking.
If you ask about a date, I provide availability, send you my website and pricing information, and then I donāt hear back from you for several days, I cannot assume you are ordering. I will continue accepting other paid orders for that date.
I do not hold dates without payment. Period.
When a weekend is nearly booked, waiting several days and then returning late at night expecting the same availabilityāor an immediate responseādoes not obligate me to rearrange my schedule.
I am one person running a legitimate cottage bakery while terminally ill, baking from scratch, decorating custom orders, managing clients, maintaining a website, purchasing ingredients, packaging orders AND running a farm. Somewhere in there, I also have to sleep. š“š
I also want to say this respectfully but plainly: I am allowed to have boundaries with my business.
Setting a boundary is not being rude. Explaining my policies is not mistreating a customer. And someone becoming upset because I enforce those policies does not mean I have to abandon them.
There also seems to be a misconception sometimes that because someone inquires about an order, I am obligated to accept it.
Iām not.
Just as you get to decide which baker you trust with your celebration, I get to decide which orders I accept. A custom bakery-client relationship requires mutual respect, communication and trust.
You either trust my experience and ability to bake for you, or you donātāand thatās okay! There are many talented bakers out there who may be a better fit.
But my time has value, my policies have a purpose, and my boundaries are not up for negotiation because someone waited until the last minute.
So, one more time for the folks in the back:
š Inquiry ā booked.
š³ Payment = booked.
š
No payment = no date held.
š Late-night message = response during reasonable hours.
ā¤ļø Mutual respect = happy baker AND happy client.
Thank you tremendously to the overwhelming majority of my clients who respect these boundaries, trust me with their celebrations, and understand that there is an actual human being behind Hayward Hens Bakery.
You are precisely why I love what I do. ā¤ļøšš
Baking you happy one bite at a time,
Birdie