06/01/2026
I will ALWAYS be PRO-DRIVER! Don't come at me for defending them!!
This is a controversial topic, FOR SURE. But as you all know, my heart is with the drivers. Also, before anyone else says it, I KNOW our service fee is 15%, and it can feel high at times, but when I had the click-to-apply discount, the same people not tipping would be the ones clicking that 10% off EVERY time.
Listen, y'all no tippers gotta understand, this is NOT dine-in. There are real people taking their time out of their day, driving their own vehicle, all around these country roads to bring you your order. So when you consistently don't tip, that driver is making pocket change to get that order to you. Last month I made $2500 in driver pay, but I spent nearly $1000 on gas.
As we all know, gas is around $4 right now, and yes, it has gone down slightly, but let's run a mock order, something similar to what I've seen. For starters, drivers are never sitting at the restaurant you are ordering from, except on a rare occasion. Let's assume drive time to the restaurant is 10 minutes, 5 miles. Let's assume they wait 10 minutes for your order before going en route, which is not uncommon. Now, let's assume you are 10 miles from the restaurant and that trip takes 15 minutes. We are at 35 minutes, 15 miles driven. Realistically, $2.50-3.50 spent on gas, depending on vehicle/idle time, etc. At 10 miles, that delivery fee is $7.75. So driver net pay is around $4.25-5.25 for 35 minutes of their time, driving their own vehicle. The scenarios I've actually seen have been worse. But just ask yourself, would YOU drive 35 minutes and 15 miles to grab someone's food for $5 net?
Listen, the bigger companies, they would NEVER speak up for their drivers in this manner. But I am, and never will be like that. The drivers make this work. They are the ones that take care of you, the customer. Everywhere I can, to make it worth it for the driver, I apply bonus pay. But right now, in this current phase, that is not something I can afford to do.
I know a lot of people say tips aren't required, but with food delivery, the economics of it all are a bit different than the sit-down experience. I'm not asking you to break the bank, I'm asking you to have some common courtesy for those that are taking care of you.
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