Amador Water Agency

Amador Water Agency The Amador Water Agency serves approximately 10,000 customers in Amador County today and is the prima

The Amador Water Agency serves approximately 10,000 customers in Amador County today and is the primary provider of drinking water. In addition to residents and businesses in unincorporated areas, the Agency sells water to the cities of Ione, Jackson, Plymouth, Sutter Creek, Amador City and several special districts.

UPDATE ON TASTE AND ODOR PROBLEMS IN IONE DRINKING WATER --Amador Water Agency operations and field staff have taken mul...
06/15/2026

UPDATE ON TASTE AND ODOR PROBLEMS IN IONE DRINKING WATER --
Amador Water Agency operations and field staff have taken multiple steps to correct recent taste and odor problems in the Ione drinking water. The unpleasant, but never unsafe, condition was caused by naturally-occurring plant growth in the Ione Reservoir.

The algae produces a distinct earthy odor that occurs in drinking water worldwide. It is not harmful to people or animals, but the human nose is extremely sensitive to the odor. It’s been a stubborn problem at the Ione Reservoir and an aggravation for Ione customers.

This year’s bloom came on quite suddenly due to hot weather quickly following a mild spring. Water at the bottom of the raw water reservoir that supplies Ione’s water supply quickly warmed, cool water rose to the top, and the water supply essentially “flipped” in the reservoir. This can often lead to the formation of elevated levels of taste and odor.

There are treatment processes in place to control taste and odor at the Ione Treatment Plant; however, water chemistry is a delicate balance and every year new organics present themselves. When operators noticed higher than normal odors in the raw supply, adjustments were made to address the issue. However, some water with elevated taste and odor did enter the distribution system in Ione.

Is the water in Ione safe to drink? Yes! There is no health risk associated with this type of taste and odor. Treated water is tested daily and continues to meet all requirements for safe drinking water.

AWA has taken several steps to clear up the taste and odor problems:
• Operators will continue to closely monitor the Ione Reservoir. Daily inspections include checks for odor.
• Staff is prepared to make adjustments to the treatment plant to reduce any future detected taste and odor in the raw water supply.
• Water Distribution System operators have been out in Ione neighborhoods, flushing distribution lines to optimize the quality of the water within the system.

Please report any unusual changes in your drinking water to AWA Customer Service at 209-223-3018 so that potential problems can be addressed quickly.

AWA customer services will be closed Monday, May 25 in observance of Memorial Day. Normal business hours will resume on ...
05/22/2026

AWA customer services will be closed Monday, May 25 in observance of Memorial Day. Normal business hours will resume on Tuesday, 5/26/26. In case of a service emergency, call 209-223-3018 and the answering service will deliver your information to the on-call field staff. If you would like to make a payment, you may make payments by phone (209-223-3018, option 2), online (AmadorWater.org) or by leaving a check in the drop box located outside the Agency office.

Happy Mother’s Day! Enjoy a fun and relaxing day to honor the mothers among us, mothers who are no longer with us, and t...
05/10/2026

Happy Mother’s Day!
Enjoy a fun and relaxing day to honor the mothers among us, mothers who are no longer with us, and the role of mothers around the world.

Happy Easter !Here's hoping your Easter holiday is decorated with the joys of spring!For your convenience, the AWA custo...
04/03/2026

Happy Easter !
Here's hoping your Easter holiday is decorated with the joys of spring!
For your convenience, the AWA customer service will be available by phone and email 8:00 – 4:30 on Friday, April 3 and Monday, April 6. 209-223-3018, [email protected]

AWA customer service office will be closed Monday, February 16 in observance of the President's Day holiday. Normal busi...
02/13/2026

AWA customer service office will be closed Monday, February 16 in observance of the President's Day holiday. Normal business hours will resume on Tuesday, 2/17/26. In case of a service emergency, call 209-223-3018 and the answering service will deliver your information to the on-call field staff. If you would like to make a payment, you may make payments by phone (209-223-3018, option 2), online (AmadorWater.org) or by leaving a check in the drop box located outside the Agency office.

Cheers to the New Year! Our office will be closed on New Years Day, Jan. 1, 2026. Normal business hours will resume on F...
12/31/2025

Cheers to the New Year! Our office will be closed on New Years Day, Jan. 1, 2026. Normal business hours will resume on Friday, Jan. 2. In case of a service emergency, call 209-223-3018 and the answering service will deliver your information to the on-call field staff. If you would like to make a payment, you may make payments by phone (209-223-3018, option 2), online (AmadorWater.gov) or by leaving a check in the drop box located outside the Agency office.

All of us at Amador Water Agency wish you and your family a warm and joyous holiday season. Our offices will be closed o...
12/22/2025

All of us at Amador Water Agency wish you and your family a warm and joyous holiday season. Our offices will be closed on Christmas Eve, Wednesday, Dec. 24, and Thursday, Dec. 25, 2025. Regular AWA Customer Service hours will resume on Friday, December 26. In case of a service emergency, call 209-223-3018 and the answering service will deliver your information to the on-call field staff. If you would like to make a payment, you may make payments by phone (209-223-3018, option 2), online (AmadorWater.gov) or by leaving a check in the drop box located outside the Agency office.

Happy Thanksgiving! The Amador Water Agency will be closed Thursday - Friday, November 27 - 28, so our employees can enj...
11/26/2025

Happy Thanksgiving! The Amador Water Agency will be closed Thursday - Friday, November 27 - 28, so our employees can enjoy Thanksgiving.
Regular AWA Customer Service hours will resume on Monday, December 1. In case of a service emergency, call 209-223-3018 and the answering service will deliver your information to the on-call field staff. If you would like to make a payment, you may make payments by phone (209-223-3018, option 2), online (AmadorWater.org)
or by leaving a check in the drop box located outside the Agency office.

Grease clogs are expensive!When you’re cleaning up your kitchen, never pour cooking grease down the drain — no matter if...
11/20/2025

Grease clogs are expensive!
When you’re cleaning up your kitchen, never pour cooking grease down the drain — no matter if you have AWA or city sewer service, or a septic system. Here’s why: Food grease is the most common reason household septic systems must be pumped. Plumbing repairs for household back-ups can cost hundreds of dollars.
- Limiting grease helps reduce maintenance needed on community leach fields and municipal wastewater systems.
- Sewer backups are unsanitary and harmful to local waterways.
DO...
- Pour cooled grease and oil into a sealable container (like a coffee can). Once solidified, put the container in the trash.
- Scrape all fatty food scraps
into the trash before washing dishes.
- Use a sink strainer to catch any fatty food scraps before they go down the drain.
DON’T...
- Don’t pour fats, oils and grease down the drain.
- Don’t use hot water and soap to “dissolve” grease and wash it down the drain. The grease will harden when cooled.
- Don’t use your garbage disposal to wash fatty food scraps away as meat scraps and fatty items can clog sewer pipes.
- Don’t put eggshells down the disposal or drain — shells combine with fats to make a plaster-like substance that clogs pipes.

Veterans Day is Nov. 11 ... The Amador Water Agency will be closed Tuesday, November 11, in observance of Veteran's Day....
11/10/2025

Veterans Day is Nov. 11 ... The Amador Water Agency will be closed Tuesday, November 11, in observance of Veteran's Day.
We appreciate and honor each and every veteran who has made our country proud. Warm wishes on Veterans Day especially to veterans on staff at AWA -- Thank you for your service!
Regular Customer Service hours will resume on Wednesday, November 12. In case of a service emergency, call 209-223-3018 and the answering service will deliver your information to the on-call field staff. If you would like to make a payment when the office is closed, you may make payments by phone (209-223-3018, option 2), online (AmadorWater.org) or by leaving a check in the drop box located outside the Agency office.

Address

12800 Ridge Road
Sutter Creek, CA
95685

Opening Hours

Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

Telephone

+12092233018

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