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Full Service Magazine

Full Service Magazine Full Service is an eye-catching and on-trend trade publication dedicated to the South African restaurant and catering industry with targeted, up-to-date hospitality and catering industry related news.

Operating as usual

‘We will come out of this stronger’ – A restaurateur’s experience of COVID-19By: Larry Hodes, owner of CalexicoOn Monday...
20/04/2020

‘We will come out of this stronger’ – A restaurateur’s experience of COVID-19

By: Larry Hodes, owner of Calexico

On Monday 16 March; when the rumours of COVID-19 began getting more serious; there was an immediate drop off in customers in my three restaurants. In the next 10 days my turnover would decrease by between 80 to 100% in my restaurants. When the new liquor laws were announced on 19 March, it made no sense to continue on with Calexico at 44 Stanley in Milpark; considering it was a bar and live music venue.

Closing permanently
Calexico had been struggling for a while for various reasons. Taking everything into account, we made the hard decision of closing Calexico permanently as there was no way it was going to be able to sustain itself; once the lockdown had ended.

From Monday 16 March we had to kick into gear very quickly, like decreasing labour hours, cutting back on our ordering and reducing our operating times. We had only just launched The Dark Kitchen (delivery only model) and were hoping that restaurants could still continue doing deliveries. However, this was not to be.

Fear of the unknown
These last few weeks have been very tough. Amongst the many things of having to deal with was explaining to staff about the reduction of hours, that I would not be able to pay their full salaries, having to write letters to their landlords requesting that they consider the situation before serving them notices of eviction.

I also had to contact certain suppliers and my landlords about not been able to pay the outstanding invoices and rentals. I had to dig into all my cash-reserves to pay whatever salaries and debit orders I could. I still had some debit orders bounce. It has been hard not knowing if my other two restaurants will survive post the lockdown as I am still in the process of applying for various loans/financial assistance etc.

Going for growth
As much as it has been a very tough period, it has been a huge growth phase. What has made it easier for me is knowing that there are many other restaurants facing the same challenges as me. While I knew the harsh challenges that I would face if there was a lockdown; I was also very proud of the government and all the political parties working together and taking bold decisive action. It has also been very encouraging seeing the government, many private individuals and banks step up and make sizable charitable donations and financial assistance to businesses like my own and for my staff.

It has also been very powerful knowing that I can choose how I respond to this crisis and also that we have never been gifted with so much time to work on our restaurants and ourselves. Too often we are so busy working in our restaurants that we do not work on our business and we miss out on many opportunities to become better, improve the guest experience, grow our sales etc.

I do believe that either way we are all going to come out of this a lot stronger.
CaleXico Rock Bar & Grill

02/09/2019

We cooked up a gluten free storm at the Bio XXI South Africa launch in Joburg yesterday! BioXXI (Bio 21) is an organic, ...
30/07/2019

We cooked up a gluten free storm at the Bio XXI South Africa launch in Joburg yesterday!
BioXXI (Bio 21) is an organic, gluten-free range of quinoa based food products, created by Coronilla in Bolivia. The range includes a variety of pasta shapes, risotto, soup, muffins, cookies, bread and pizza mixes and nuggets. Many of the products are also vegan and are all totally delicious! Most of the pastas and premixes are also available in food service sizes and provide a great way to add vegan and gluten free dining to your menu offering.

One of SA's proposed to***co law changes is the removal of designated smoking sections from all restaurants. Basically t...
29/07/2019
What to expect from South Africa’s new smoking laws

One of SA's proposed to***co law changes is the removal of designated smoking sections from all restaurants. Basically there will be zero tolerance for all indoor smoking.

Do you think the proposed laws will have a positive or negative effect on the country?

The proposed changes have been approved by the World Health Organisation (WHO).

29/07/2019

Big kitchen equipment sale in Parkhurst, Joburg today!

How do you feed a growing population while saving the planet?One solution highlighted in a recent report is to shift the...
25/07/2019
How to feed the world without destroying the planet

How do you feed a growing population while saving the planet?

One solution highlighted in a recent report is to shift the diets of high-meat consumers toward plant-based foods. 'There are now burgers made up of 20 to 35 percent mushroom and all-plant burgers that taste as good as, if not superior to, all-beef burgers,' the report notes.

How can food service businesses reduce their impact on the planet? Share your ideas.

The world’s population will hit 10 billion in 2050. A new report offers solutions for how more food can be grown sustainably.

For many diners brunch has become a weekend ritual and there are great opportunities for chefs to get creative with trad...
16/07/2019
6 foods you shouldn't order at brunch, according to chefs

For many diners brunch has become a weekend ritual and there are great opportunities for chefs to get creative with traditional brunch dishes.
But what popular brunch dishes do chefs think should be cancelled?
SPOILER ALERT: The avocado toast craze is set to stay 🥑

What popular dishes do you think are overrated?

Chefs across the US told INSIDER which brunch dishes you should skip next time you're out with your friends.

Three SA vineyards featured on the list of the World's Best Vineyards and one of them was named Best Vineyard in Africa!...
14/07/2019
SA vineyards among the best 50 in the world

Three SA vineyards featured on the list of the World's Best Vineyards and one of them was named Best Vineyard in Africa!
Congratulations to Vergelegen Wines Delaire Graff Estate and Creation Wines

The Cape Winelands took 3 spots in the inaugural World’s Best Vineyards list. One even bagged the title of Best Vineyard in Africa.

Eloise Windebank, owner of Farro, Illovo says it makes her blood boil when diners ask for fresh chilli with their meals....
12/07/2019
Can people please stop asking for fresh chilli at restaurants?

Eloise Windebank, owner of Farro, Illovo says it makes her blood boil when diners ask for fresh chilli with their meals.
She says: 'No! No, I absolutely do not have fresh chopped chilli. Why would I have fresh chopped chilli? Why would we work our asses off all day to make the best possible dishes we can, with the best ingredients we can buy, at the best time of year to buy them, so that you can douse them in a mouth-numbing blast of capsaicin?'

What do you think? Are you a chilli fan or a chilli hater?

Here's why this simple request makes a Joburg restaurant owner's blood boil

09/07/2019
Inside a Pay-What-You-Can Grocery Store

Working with food all day, chefs tend to have a better understanding of ingredients and realise outward perfection does not necessarily equate with flavour.
This Canadian chef was sick of seeing so much food being thrown away while others were going hungry so he opened a pay-what-you-can grocery store.

In South Africa recently a pop up grocery store initiated an honesty system in Melville, Johannesburg which worked suprisingly well. But it would be great to see more innovative, sustainable solutions like this making their way into the restaurant and catering industry.

Do you have any ideas to reduce food waste that you'd like to share with us? Comment below 🍎

Did you know that at any given time  's Billy G buffet restaurant has about 80 different dishes on offer? Billy G recent...
05/07/2019

Did you know that at any given time 's Billy G buffet restaurant has about 80 different dishes on offer? Billy G recently opened at and is proving to be extremely popular with visitors. You can even book a table on the website via . Read all about the challenges of running a buffet restaurant in the August edition on Full Service
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@ Gold Reef City

The World’s 50 Best Restaurants awards has announced the 2019 long list, which has been expanded from 100 to 120 entries...
19/06/2019
Long list of World's 50 Best Restaurants for 2019 revealed

The World’s 50 Best Restaurants awards has announced the 2019 long list, which has been expanded from 100 to 120 entries.

Congratulations to South Africa's La Colombe Restaurant which features at number 114 on the list!

Just six of the restaurants are run by women

Our weekend just got a whole lot better! What will you be sipping on this weekend?
14/06/2019

Our weekend just got a whole lot better!
What will you be sipping on this weekend?

We love sipping on G&Ts so much that we created two brand new tonic variants for you to enjoy.

So, next time you're living it up - give Schweppes Cucumber Tonic or Schweppes Floral Pink Tonic a try.

'Right now the overarching trend is awareness. Looking at our impact on the earth. There’s also a meta-trend, not just d...
08/06/2019
2019’s biggest restaurant design trends - Eat Out

'Right now the overarching trend is awareness. Looking at our impact on the earth. There’s also a meta-trend, not just décor, of subcultures based on the kind of food you eat. Vegans, vegetarians, conscious carnivores, banting, etc.'

Check out more of interior designer Haldane Martin Design's 2019 trends here - https://bit.ly/2ZeUnB7
Swan Café Eat Out

Interior designer Haldane Martin designs bespoke furniture that enhances the restaurant experience and creates original spaces with bold identities. The creative genius chatted to us about 2019’s biggest restaurant design trends.

6 Things you need to know before you open your restaurantWhether you’re opening your first restaurant or fifth franchise...
07/06/2019

6 Things you need to know before you open your restaurant

Whether you’re opening your first restaurant or fifth franchise, it’s important to know what to look out for to ensure the success of your new venture. Here are some things to consider when scouting for a new restaurant location - https://bit.ly/2QV3hAB

EXCITING NEWS! Saigon Suzy is expanding to Fourways and they're looking for restaurant and sales managers for the new lo...
06/06/2019

EXCITING NEWS! Saigon Suzy is expanding to Fourways and they're looking for restaurant and sales managers for the new location. 🍜

SAIGON SUZY FOURWAYS IS OPENING SOON AND WE'RE LOOKING FOR AMAZING RESTAURANT MANAGERS & SALES MANAGERS!

We're looking for incredible and vibrant managers to become part of the Saigon Suzy family.

Please email your CV and any references to [email protected] and we will invite you to our open days which are taking place next week Monday and Tuesday at Social on Main in Bryanston between 9am and 2pm.

The latest edition of Full Service is out now! In this edition:- Find coffee solutions for every need at Morrico- Sandto...
31/05/2019

The latest edition of Full Service is out now!
In this edition:
- Find coffee solutions for every need at Morrico
- Sandton Convention Centre's Chef de Partie Leonard Mpe is a mentor in the making
- The year's top restaurant trends (HINT: Online ordering and delivery is in!)
- 10 reasons to get listed on the Eat Out online platform
- nlighten: enhancing customer experience explains whether customer experience will make or break your business
- Love Cape Town discusses the Mother City's booming foodie scene
- Santam Insurance tells us how to get indemnity right
- And, Rentokil-Initial gives tips on how to handle your hand hygiene in a restaurant kitchen

Read the digimag now - https://bit.ly/310SNoj

These are SA's best butcheries in every province! Now in its fourteenth year, the Cleaver Awards acknowledge butcheries ...
31/05/2019

These are SA's best butcheries in every province!

Now in its fourteenth year, the Cleaver Awards acknowledge butcheries which meet consumer expectations on in-store hygiene, the supply of quality assured roller marked South African Beef, their level of competency in offering the best advice on meal preparations and perceived value for money.

Did your favourite butchery make the cut?

See all the winners here - https://bit.ly/2wATsOV

'Restaurants are not being helped by the current economic uncertainty, although those businesses like Jamie Oliver's tha...
22/05/2019
Jamie Oliver chain collapse costs 1,000 jobs

'Restaurants are not being helped by the current economic uncertainty, although those businesses like Jamie Oliver's that dashed for expansion in recent years seem particularly precarious. As ever, it is the workers at the restaurant and in the supply chain who bear the heavy cost of boardroom decisions'

The UK celebrity chef says he is "devastated" as his restaurant group goes into administration.

What a feel good story! ROTI & CHAI shows how perseverance gets you everywhere! 👍
19/05/2019
ROTI & CHAI: Durban’s Delhi-style street concept flexes its muscles

What a feel good story! ROTI & CHAI shows how perseverance gets you everywhere! 👍

Sandesh Rampersad was unemployed and desperate to put food on the table for his two young daughters. This is how the gourmet street food phenomenon, Roti & Chai, was born. The Durban-based brand is spreading...

A restaurant in Illovo, Gauteng is looking for a chef!
17/05/2019

A restaurant in Illovo, Gauteng is looking for a chef!

'At this cafe dogs were allowed on the balcony, and a dog kept barking, as dogs do. The man said, "somebody should put t...
10/05/2019
We Asked Vegan Restaurant Workers What They Think of Vegans

'At this cafe dogs were allowed on the balcony, and a dog kept barking, as dogs do. The man said, "somebody should put that dog down." I was shocked because he'd just been telling me how long he'd been vegan for. I said, "That's not very vegan of you." He responded with, "I'm only an animal advocate for animals who deserve it."'

"'Finicky' is probably the best way to describe them."

If you dream of operating your own coffee shop, and you have a spare million lying around, you’re in luck - three of Sou...
06/05/2019
Here’s how much it costs to open a Vida or Mugg & Bean coffee shop

If you dream of operating your own coffee shop, and you have a spare million lying around, you’re in luck - three of South Africa’s leading coffee brands are on the hunt for new franchisees...

You'll have to have a minimum of R1 million up front, preferably in cash.

Tuesday is all about trends and the trendiest food by far is Avocado! Have it savoury or have it sweet, the creamy, gree...
30/04/2019
Stay trendy and serve up avocados all year round - Issuu

Tuesday is all about trends and the trendiest food by far is Avocado!
Have it savoury or have it sweet, the creamy, green fruit is a favourite of South African diners.
Click on the link to find out how the South African Avo Growers' Association is ensuring avos are available all year round and check out 2019's most popular avocado recipes.
I Love Avos

FRUIT LOGISTICA’S 2019 trend forecast says consumers want more healthy, convenient fresh foods, while Hospitality News’ 2019 restaurant predictions say the buzzwords ‘clean eating’ and ‘environmental sustainability’ are fast influencing global menus, which favour fresh, plant-based meals...

Happy Freedom Day!
27/04/2019

Happy Freedom Day!

It's Foodie Friday so we're bowling you over with the latest food trend taking the world by storm...Bistronomy! 15 on Or...
26/04/2019
Get bowled over by Bistronomy - Issuu

It's Foodie Friday so we're bowling you over with the latest food trend taking the world by storm...
Bistronomy!
15 on Orange Hotel, Autograph Collection's Chef Tamsyn Wells tells us what it is and shares some delectable bistronomy recipes

A: Bistronomy is a worldwide food trend originating in Europe. It emphasises high quality, fresh ingredients and dishes prepared in an authentic way with a focus on flavours and simplicity – without any frills. It’s a portmanteau of the words ‘bistro’ and ‘gastronomy’ and the original id...

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A business magazine for South Africa’s restaurant industry

Introducing Full Service magazine – an eye-catching and on-trend trade publication dedicated to the South African restaurant and catering industry. In 2016 the South African restaurant, fast food and catering sector generated revenue of more than R57.25 billion. A huge sector, yet there is currently no other dedicated South African trade publication that services this vast and profitable industry.

According to Dr HG Parsa, professor of Foodservice and Lodging Management, 59 percent of hospitality facilities fail in a period of three years. It goes without saying this business can reap great rewards but is also risky. That’s why we’ve brought you an informative magazine with all the latest news, views and developments within the industry, trend pieces and expert advice to guide you along the way.

We’ll keep you up to date with food trends, we’ll bring you all the best suppliers in the country so you don’t have to look further than Full Servicewhen trying to find fresh produce, kitchen equipment, trendy alcohol brands, décor and much more. We’ll also inform you of developments and legislation that’s pertinent to your industry so that you can rest assured you’re always compliant.

We are here to cover the ins and outs of the restaurant and catering industry and provide you with everything you need to run a successful restaurant or catering business.

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6 Hot trends in restaurants that you need to know about: http://bit.ly/2SjH2Fp

Full Service Magazine
Please next week ha wina muss
Check out the Sycro and Filigrano feature in Full Service Magazine on pg 30 - A Great Bakes & Desserts edition packed with all the latest news, trends and opinions about the restaurant industry in South Africa.

Read the digimag here - https://bit.ly/2HRMUmL

If you would like more information about Sycro and our products, head to https://sycro.co.za/

🔥And contact us today for a quote:
E: [email protected]
T: 011 468 2829
W: www.sycro.co.za

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