Lusaka Water Supply & Sanitation Company

Lusaka Water Supply & Sanitation Company LWSC Provides services to Lusaka, Chongwe, Luangwa & Kafue districts with 8 operational branches, 15

Dear All, This page is meant to give you insights our valued customers. For queries please contact our customer care via sms on 3455 all zambian networks or call 251571 customer services head office.

๐—ฃ๐—ฆ ๐—ž๐—”๐—ช๐—”๐—ก๐—” ๐—œ๐— ๐—ฃ๐—ฅ๐—˜๐—ฆ๐—ฆ๐—˜๐—— ๐—•๐—ฌ ๐—Ÿ๐—ช๐—ฆ๐—–'๐—ฆ ๐—ง๐—ฅ๐—”๐—ก๐—ฆ๐—™๐—ข๐—ฅ๐— ๐—”๐—ง๐—œ๐—ฉ๐—˜ ๐—ฃ๐—ฅ๐—ข๐—๐—˜๐—–๐—ง๐—ฆInformation and Media Permanent Secretary Mr. Thabo Kawana today vi...
20/06/2026

๐—ฃ๐—ฆ ๐—ž๐—”๐—ช๐—”๐—ก๐—” ๐—œ๐— ๐—ฃ๐—ฅ๐—˜๐—ฆ๐—ฆ๐—˜๐—— ๐—•๐—ฌ ๐—Ÿ๐—ช๐—ฆ๐—–'๐—ฆ ๐—ง๐—ฅ๐—”๐—ก๐—ฆ๐—™๐—ข๐—ฅ๐— ๐—”๐—ง๐—œ๐—ฉ๐—˜ ๐—ฃ๐—ฅ๐—ข๐—๐—˜๐—–๐—ง๐—ฆ

Information and Media Permanent Secretary Mr. Thabo Kawana today visited the Lusaka Water Supply and Sanitation Company (LWSC) exhibition stand during the ongoing Africa Public Service Day commemorations.

During the tour, Mr. Kawana was taken through several transformative projects that LWSC is implementing to improve water and sanitation service delivery and support Zambia's Vision 2030 aspirations.

Among the projects showcased were the earmarked Kafue Bulk Water Supply Project Phase II, which will add an additional 100 million litres of water per day once actualised, the commencement of the feasibility study for the Lusaka City Water Supply Improvement Project, which aims to extend services to underserved and unserviced areas, the soon to be commissioned Bauleni Water Supply Improvement Project, the Chongwe Dam Project, and the planned No. 2 Energy Autonomous Wastewater Treatment Plants.

Mr. Kawana expressed appreciation for the scale and impact of the projects, noting their importance in improving public service delivery and enhancing the quality of life for citizens.

LWSC is participating in the Africa Public Service Day commemorations under the theme: "Enhancing Public Service Institutions and Empowering Multi-Stakeholder Partnerships to Achieve Universal Water Availability and Safe Sanitation by 2030."

๐—ฃ๐˜‚๐—ฏ๐—น๐—ถ๐—ฐ ๐—ก๐—ผ๐˜๐—ถ๐—ฐ๐—ฒ: ๐—ช๐—ฎ๐˜๐—ฒ๐—ฟ ๐—ฆ๐˜‚๐—ฝ๐—ฝ๐—น๐˜† ๐—œ๐—ป๐˜๐—ฒ๐—ฟ๐—ฟ๐˜‚๐—ฝ๐˜๐—ถ๐—ผ๐—ปWe wish to inform our esteemed customers that due to a valve failure at the Hybr...
20/06/2026

๐—ฃ๐˜‚๐—ฏ๐—น๐—ถ๐—ฐ ๐—ก๐—ผ๐˜๐—ถ๐—ฐ๐—ฒ: ๐—ช๐—ฎ๐˜๐—ฒ๐—ฟ ๐—ฆ๐˜‚๐—ฝ๐—ฝ๐—น๐˜† ๐—œ๐—ป๐˜๐—ฒ๐—ฟ๐—ฟ๐˜‚๐—ฝ๐˜๐—ถ๐—ผ๐—ป

We wish to inform our esteemed customers that due to a valve failure at the Hybrid Roundabout, water supply has been interrupted in the following areas: Chinama, Kaunda Square, Chelston and PHI.

Our engineers are on site working to resolve the fault. In the meantime, bowsers have been arranged to deliver water to critical facilities to ensure continuity of service.

We sincerely regret the inconvenience and assure our customers that supply will be restored as soon as the fault is resolved.

For more information, contact our Customer Call Center on 5957 (Free on Zamtel), WhatsApp 0962533402, or Email: [email protected].

19/06/2026

๐—”๐—™๐—ฅ๐—œ๐—–๐—” ๐—ฃ๐—จ๐—•๐—Ÿ๐—œ๐—– ๐—ฆ๐—˜๐—ฅ๐—ฉ๐—œ๐—–๐—˜ ๐——๐—”๐—ฌ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฒ: ๐—”๐—ก๐—ฆ๐—ช๐—˜๐—ฅ๐—œ๐—ก๐—š ๐—ง๐—›๐—˜ ๐—–๐—”๐—Ÿ๐—Ÿ ๐—ง๐—ข ๐—ฆ๐—˜๐—ฅ๐—ฉ๐—˜ ๐—ง๐—›๐—ฅ๐—ข๐—จ๐—š๐—› ๐—ช๐—”๐—ง๐—˜๐—ฅ ๐—”๐—ก๐—— ๐—ฆ๐—”๐—ก๐—œ๐—ง๐—”๐—ง๐—œ๐—ข๐—ก

Water is more than a service. It is life, health, dignity, economic growth, and human development. Every day, dedicated public servants work tirelessly to ensure that homes, schools, hospitals, industries, and communities have access to safe and reliable water and sanitation services.

As Lusaka Water Supply and Sanitation Company (LWSC) joins the nation in commemorating Africa Public Service Day 2026, we celebrate the commitment, dedication, and professionalism of public servants who work to improve the lives of citizens through the delivery of essential services.

This year's theme, "Enhancing Public Service Institutions and Empowering Multi-Stakeholder Partnerships to Achieve Universal Water Availability and Safe Sanitation by 2030," resonates strongly with LWSC's mission and vision for the future.

At LWSC, providing water and sanitation is more than a mandateโ€”it is a responsibility to safeguard public health, drive economic development, support education, and improve the quality of life for present and future generations.

To meet the growing demand for water and sanitation services and support Zambia's Vision 2030 aspirations, LWSC is implementing and preparing several transformative projects aimed at securing Lusaka's water and sanitation future. These include:

๐Ÿšฐ The Kafue Bulk Water Supply Project Phase II, a strategic investment that will further increase water production capacity and strengthen long-term water security for Lusaka and surrounding areas. Once completed, the project will deliver an additional 100 million litres of water per day, significantly improving water availability and supporting the growing demand for services.

๐Ÿšฐ The Bauleni Water Supply Improvement Project, a Constituency Development Fund (CDF) and African Development Bank (AfDB) funded project, which will enhance access to safe and reliable water for residents of Bauleni and neighbouring communities, improving service delivery and contributing to better public health outcomes.

๐Ÿšฐ The Lusaka City Water Supply Improvement Project, which focuses on expanding water supply services to underserved and unserviced areas within the Greater City of Lusaka, ensuring more residents have access to reliable and safe water services.

๐Ÿšฐ The Chongwe Dam Project, a long-term water resource development initiative that will bring additional raw water to support the future growth and increasing water demand of water-stressed Chongwe District.

๐Ÿšฝ The Construction of the No. 2 Energy Autonomous Wastewater Treatment Plant, a transformative sanitation project that will improve wastewater management, environmental protection, and sustainable sanitation service delivery.

These investments demonstrate LWSC's commitment to ensuring that every resident has access to safe water and dignified sanitation services while laying the foundation for a resilient and sustainable future.

As we commemorate Africa Public Service Day, we reaffirm our commitment to working with Government, cooperating partners, communities, and all stakeholders to achieve universal access to water and sanitation by 2030.

We invite members of the public to visit the LWSC exhibition stand at the East Park Mall Piazza and learn more about the projects, innovations, and partnerships that are shaping the future of water and sanitation service delivery in Lusaka Province.

๐—ฆ๐—˜๐—ฅ๐—ฉ๐—œ๐—–๐—˜ ๐——๐—œ๐—ฆ๐—ฅ๐—จ๐—ฃ๐—ง๐—œ๐—ข๐—ก ๐—ก๐—ข๐—ง๐—œ๐—–๐—˜ โ€“ ๐—ž๐—”๐—™๐—จ๐—˜Dear Valued Customers,Please be informed that water supply in Kafue have been temporari...
17/06/2026

๐—ฆ๐—˜๐—ฅ๐—ฉ๐—œ๐—–๐—˜ ๐——๐—œ๐—ฆ๐—ฅ๐—จ๐—ฃ๐—ง๐—œ๐—ข๐—ก ๐—ก๐—ข๐—ง๐—œ๐—–๐—˜ โ€“ ๐—ž๐—”๐—™๐—จ๐—˜

Dear Valued Customers,

Please be informed that water supply in Kafue have been temporarily disrupted due to a power outage affecting our operations.

Normal water supply will resume once power is restored and the maintenance works being undertaken by the power utility company are completed.

We sincerely apologize for the inconvenience caused and appreciate your patience and understanding during this period. Further updates will be provided as soon as normal operations are restored.

Issued by:
Customer Service

๐—ฆ๐˜๐—ฟ๐˜‚๐—ด๐—ด๐—น๐—ถ๐—ป๐—ด ๐˜„๐—ถ๐˜๐—ต ๐—ฎ ๐˜„๐—ฎ๐˜๐—ฒ๐—ฟ ๐—ฏ๐—ถ๐—น๐—น ๐—ผ๐—ณ ๐—ž๐Ÿฑ,๐Ÿฌ๐Ÿฌ๐Ÿฌ ๐—ผ๐—ฟ ๐—บ๐—ผ๐—ฟ๐—ฒ?Donโ€™t worry - weโ€™ve got you covered. With our new instalment plan, you ca...
17/06/2026

๐—ฆ๐˜๐—ฟ๐˜‚๐—ด๐—ด๐—น๐—ถ๐—ป๐—ด ๐˜„๐—ถ๐˜๐—ต ๐—ฎ ๐˜„๐—ฎ๐˜๐—ฒ๐—ฟ ๐—ฏ๐—ถ๐—น๐—น ๐—ผ๐—ณ ๐—ž๐Ÿฑ,๐Ÿฌ๐Ÿฌ๐Ÿฌ ๐—ผ๐—ฟ ๐—บ๐—ผ๐—ฟ๐—ฒ?

Donโ€™t worry - weโ€™ve got you covered. With our new instalment plan, you can pay 50% now and settle the balance in instalments.

Keep your water supply running without interruption

Manage your payments more conveniently

Enjoy peace of mind while securing clean, safe water for your family

At LWSC, we are committed to making water reliable and accessible to everyone - little by little, pangโ€™ono pangโ€™ono.

Visit your nearest LWSC office or call our Call Centre on 5957!!!

๐Ÿ’ง ๐—Ÿ๐—˜๐—งโ€™๐—ฆ ๐—ง๐—”๐—Ÿ๐—ž ๐—ช๐—”๐—ง๐—˜๐—ฅ ๐—ข๐—ก ๐—ฅ๐—”๐——๐—œ๐—ข ๐—ฃ๐—›๐—ข๐—˜๐—ก๐—œ๐—ซ ๐ŸŽ™๏ธLusaka Water Supply and Sanitation Company (LWSC) will be live tomorrow at 09:00 h...
16/06/2026

๐Ÿ’ง ๐—Ÿ๐—˜๐—งโ€™๐—ฆ ๐—ง๐—”๐—Ÿ๐—ž ๐—ช๐—”๐—ง๐—˜๐—ฅ ๐—ข๐—ก ๐—ฅ๐—”๐——๐—œ๐—ข ๐—ฃ๐—›๐—ข๐—˜๐—ก๐—œ๐—ซ ๐ŸŽ™๏ธ

Lusaka Water Supply and Sanitation Company (LWSC) will be live tomorrow at 09:00 hours on Radio Phoenix 89.5 FM Lusaka for another edition of โ€œLetโ€™s Talk Water.โ€

๐—ง๐—ต๐—ฒ๐—บ๐—ฒ: ๐—œ๐—ป๐—ณ๐—ฟ๐—ฎ๐˜€๐˜๐—ฟ๐˜‚๐—ฐ๐˜๐˜‚๐—ฟ๐—ฒ ๐—ฃ๐—ฟ๐—ผ๐—ท๐—ฒ๐—ฐ๐˜๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—˜๐˜…๐—ฝ๐—ฎ๐—ป๐˜€๐—ถ๐—ผ๐—ป

๐ŸŽ™๏ธ Featuring:
Eng. Michael Mulilo
Senior Engineer โ€“ Infrastructure Planning and Design Department

Join the conversation as we discuss how LWSC is strengthening water and sanitation infrastructure to meet the needs of a growing Lusaka Province.

Topics include:

๐Ÿ’ง Ongoing infrastructure projects and investments
๐Ÿ’ง How projects are improving water supply and sanitation services
๐Ÿ’ง Expansion of services to meet increasing demand
๐Ÿ’ง Preparing infrastructure for future growth and development
๐Ÿ’ง The importance of sustainable infrastructure in improving service delivery

As Lusaka continues to grow, LWSC remains committed to expanding and improving infrastructure for reliable water and sanitation services.

๐Ÿ“ป Tune in and stay informed.

Dial : *3455 # and Pay InstantlyPaying your water and sanitation bill has never been easier! Simply dial *3455 # on any ...
16/06/2026

Dial : *3455 # and Pay Instantly

Paying your water and sanitation bill has never been easier! Simply dial *3455 # on any mobile network and follow the prompts to make your payment.

โœ… Its fast
โœ… Its secure
โœ… Its convenient
โœ… Its instant

Pay anytime and anywhere.

๐—Ÿ๐—ช๐—ฆ๐—– ๐—ฃ๐—ฎ๐—ฟ๐˜๐—ถ๐—ฐ๐—ถ๐—ฝ๐—ฎ๐˜๐—ฒ๐˜€ ๐—ถ๐—ป ๐—ญ๐—”๐—ช๐—”๐—™๐—˜ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฒ, ๐—ฆ๐—ต๐—ฎ๐—ฟ๐—ถ๐—ป๐—ด ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐˜๐—ถ๐˜€๐—ฒ ๐—”๐—ฐ๐—ฟ๐—ผ๐˜€๐˜€ ๐—ž๐—ฒ๐˜† ๐—ช๐—ฎ๐˜๐—ฒ๐—ฟ ๐—ฎ๐—ป๐—ฑ ๐—ฆ๐—ฎ๐—ป๐—ถ๐˜๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฆ๐—ฒ๐˜€๐˜€๐—ถ๐—ผ๐—ป๐˜€Lusaka Water Supply and Sani...
11/06/2026

๐—Ÿ๐—ช๐—ฆ๐—– ๐—ฃ๐—ฎ๐—ฟ๐˜๐—ถ๐—ฐ๐—ถ๐—ฝ๐—ฎ๐˜๐—ฒ๐˜€ ๐—ถ๐—ป ๐—ญ๐—”๐—ช๐—”๐—™๐—˜ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฒ, ๐—ฆ๐—ต๐—ฎ๐—ฟ๐—ถ๐—ป๐—ด ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐˜๐—ถ๐˜€๐—ฒ ๐—”๐—ฐ๐—ฟ๐—ผ๐˜€๐˜€ ๐—ž๐—ฒ๐˜† ๐—ช๐—ฎ๐˜๐—ฒ๐—ฟ ๐—ฎ๐—ป๐—ฑ ๐—ฆ๐—ฎ๐—ป๐—ถ๐˜๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฆ๐—ฒ๐˜€๐˜€๐—ถ๐—ผ๐—ป๐˜€

Lusaka Water Supply and Sanitation Company (LWSC) joined water sector stakeholders from across Zambia and beyond at the 13th Zambia Water Forum and Exhibition (ZAWAFE) 2026, held under the theme, โ€œFrom Commitment to Action: Accelerating Integrated Water, Sanitation and Environmental Resilience Solutions for Vision 2030 and the Sustainable Development Goals (SDGs).โ€

The forum, which serves as Zambia's premier platform for knowledge exchange and collaboration in the water and sanitation sector, was officially opened by the Vice President of the Republic of Zambia, Her Honour Mrs. W.K. Mutale Nalumango, who emphasized the importance of translating commitments into practical actions that deliver sustainable water, sanitation and environmental outcomes for communities.

LWSC made significant contributions to the forum through active participation in technical sessions that highlighted the utility's experience and expertise in addressing key sector challenges.

Among the presenters was Mr. Evans Mambwe, Assistant Inspector โ€“ Faecal Sludge Management, who participated in the presentation of findings from a Faecal Sludge Management (FSM) Action Research Initiative anchored by CADEV. The presentation explored innovative approaches and lessons aimed at strengthening FSM service delivery and improving sanitation outcomes.

In another technical session, Eng. Mununga Mungalu, Manager โ€“ Non-Revenue Water, shared insights on interventions being implemented by water utilities to address non-revenue water as part of the National Technical Task Force on Non-Revenue Water. His presentation underscored the importance of reducing water losses and improving operational efficiency to ensure sustainable service provision.

LWSC's commitment to community-centred service delivery was further demonstrated through a paper presentation by Ms. Josephine Mono, Community Development Officer. Her presentation, titled โ€œThe Lived Experience of Community Engagement in WASH: Lessons from George Compound,โ€ highlighted practical experiences and lessons learned from engaging communities in water, sanitation and hygiene (WASH) initiatives. The paper emphasized the critical role of community participation in achieving sustainable development outcomes.

As part of the forum's learning activities, delegates were afforded the opportunity to visit selected water and sanitation infrastructure facilities. LWSC hosted participants at the Iolanda Water Treatment Plant and the Manchinchi Faecal Sludge Treatment Plant, where they gained firsthand insight into the utility's efforts to enhance water production, improve sanitation services, and promote environmental sustainability. The visits provided a practical appreciation of the investments and operational innovations being implemented to strengthen service delivery in Lusaka Province.

LWSC's participation at ZAWAFE 2026 reflects the Company's continued commitment to sector collaboration, knowledge sharing, innovation and continuous improvement. Through engagements such as these, Lusaka Water remains dedicated to advancing integrated water and sanitation solutions that contribute to national development priorities, Vision 2030, and the achievement of the Sustainable Development Goals.

As the sector moves from commitment to action, LWSC will continue to play its part in delivering safe, reliable and sustainable water and sanitation services for the benefit of all communities it serves.

11/06/2026

๐Ÿ“ž ๐—–๐—ฒ๐—น๐—ฒ๐—ฏ๐—ฟ๐—ฎ๐˜๐—ถ๐—ป๐—ด ๐—–๐—ฎ๐—น๐—น ๐—–๐—ฒ๐—ป๐˜๐—ฟ๐—ฒ ๐—ช๐—ฒ๐—ฒ๐—ธ!

At Lusaka Water Supply and Sanitation Company, every call to 5957 is more than a conversation โ€” it's an opportunity to listen, assist, solve, and serve.

This Call Centre Week, we celebrate our dedicated customer service team who work tirelessly to ensure every customer interaction makes a difference.

โ˜Ž๏ธ Dial 5957 for all your water and sanitation service enquiries.

Address

Plot 871/2 Rhodespark, Katemo Road
Lusaka
10101

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00
Saturday 09:00 - 13:00

Telephone

+260211257579

Alerts

Be the first to know and let us send you an email when Lusaka Water Supply & Sanitation Company posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Lusaka Water Supply & Sanitation Company:

Share